On Boarding Concierge

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

• The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities. 

• The On boarding Case Managers will coordinate the following: 

1. Provide first contact and be the face of Amex to new hires after offer acceptance 

2. Manage ITSC and Ariba requests for new equipment 

3. Oversee ordering IDs 

4. Collaborate on laptop configuration & installation

5. Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc. 

Requirements for On boarding Concierge Contractors:

• Exceptional written and verbal communication skills 

• High degree of collaboration and partnership 

• Ability to analyze complex issues and resolve issues lacking clear ownership 

• Strong customer service mindset with ability to remain poised through challenging situations 

• Excellent project management documentation, tracking, and follow-up skills 

• Knowledge of American Express tools and knowledge of Technology tools a plus 

• Background in technology/engineering to be able to interpret/anticipate needs 

• Process improvement experience and ability to drive and measure improvement 

• Strategic ability to recommend/change process to maximize value to Amex 

• Ability to think broadly and participate in creating a unique service for American Express employees

1. Provide first contact and be the face of Amex to new hires after offer acceptance 

2. Manage ITSC and Ariba requests for new equipment 

3. Oversee ordering IDs 

4. Collaborate on laptop configuration & installation

5. Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.

• Managers are looking to hire someone ASAP