On Call Cow Mascot

On-Call Cow Mascot

RER Enterprises- Chick-fil-A Mall at Wellington Green & Royal Palm Beach

Job Summary

As an On Call Mascot you represent our Chick-fil-A locations in the community by bringing energy, enthusiasm, and fun to events and promotional activities. This role is responsible for engaging with guests of all ages in a positive, upbeat manner to uphold Chick-fil-A values and elevate the guest experience. The On Call Mascot plays an important role in maintaining and strengthening community relationships while upholding brand standards and a level of professionalism.

Responsibilities

● Perform as the Chick-fil-A cow during scheduled events, community appearances, and in-restaurant promotions

● Entertain and engage with guests in a friendly and professional manner

● Partner with the Marketing Team to understand and meet brand growth goals for RER

● Follow event scripts or direction when required

● Uphold the Cow Character standards required by Chick-fil-A Inc.

● Maintain clear non-verbal communication with Handlers at all times to ensure safety and security of guests and team members

● Assist in setup and breakdown of events as needed

Success Metrics

We know that the On Call Mascot is successfully meeting and exceeding role expectations if:

● Standards of the brand for Cow Characters are being upheld

● Goals are being met for event turnout and sales

● CEM scores regarding guest satisfaction are above market during in-store events

Work schedule

• On call

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Mileage reimbursement