On Call Expeditor Sales

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).

Assist management in training, scheduling, motivating, and coaching employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS 

Education: High school diploma or G.E.D. equivalent. 

Related Work Experience: At least 1 year of related work experience. 

Supervisory Experience: No supervisory experience. 

License or Certification: None