On Call Porter

The Role at a Glance – Service Drive Porter (On-Call)

At Bill Jacobs, our customers deserve to be served by caring and attentive team members who are focused on providing efficient service and meaningful experiences.

The On-Call Service Drive Porter is responsible for supporting the efficient flow of vehicles through the service drive on an as-needed basis. This position provides coverage during peak business periods, employee absences, special events, and other operational needs.

In this role, you will support the team and help ensure our valued customers have a positive experience when bringing their vehicle in for service and when picking up their vehicle.

This position is ideal for individuals seeking a flexible schedule while gaining experience in a luxury automotive environment.

What You'll Be Doing

Ensure the efficient flow of vehicles through the service drive by moving vehicles as needed.

Move vehicles from the service drive to the shop or parking areas after check-in.

Promptly pull up customer vehicles when requested by the Cashier, Concierge, or management team.

Transport vehicles requiring a car wash to the designated wash area.

Assist the Concierge team with greeting customers and checking in vehicles.

Assist in printing appointment sheets, vehicle history reports, and vehicle tags for upcoming service appointments.

Work closely with Concierge staff and Shop Foremen to maximize vehicle throughput and efficiency.

Maintain a clean, organized, and professional service drive environment.

Provide exceptional customer service and represent the Bill Jacobs brand in a professional manner at all times.

What's It Like to Work Here?

At Bill Jacobs, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our full-time team members also enjoy a comprehensive benefits program including:

Generous supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.

401K Plan with company contribution.

Generous PTO.

Employee discounts on vehicle purchases, parts, and service.

Interested in furthering your education? We have a generous tuition reimbursement program.

Opportunity to further your career with a rapidly growing and successful dealer organization.

About the Company

The Bill Jacobs organization has grown into one of the most respected automotive groups in the Midwest. Today, we operate multiple luxury and premium automotive dealerships throughout the Chicago area.

Our employees are the driving force behind our success and are committed to delivering exceptional customer experiences every day.

At Bill Jacobs, the cars bring you in and the experience brings you back.

Core Values

Respect

We believe in taking accountability for our words, actions, and results.

Integrity

We believe in honesty, transparency, and doing the right thing.

Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous improvement.

What We're Looking For

Must-Haves

Must be able to drive and safely maneuver vehicles.

Commitment to providing exceptional customer service.

Experience working in a fast-paced, deadline-driven environment.

Exceptional attention to detail.

Excellent communication skills.

Dependable, motivated, and a team player.

Ability to work flexible hours on an as-needed, on-call basis.

1+ years of previous work experience.

Demonstrated customer service skills.

Must possess a valid driver's license and meet company insurability requirements.

Nice-to-Haves

Previous automotive dealership experience.

Experience in customer-facing service roles.

Interest in growing within the automotive industry.

Equal Opportunity Employer

Bill Jacobs is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law.