Onboarding Specialist

Onboarding specialist

PersonalRX (https://www.personalrx.com) is a rapidly growing mail-service pharmacy, and we are adding many new patients each month. To support this rapid growth, we are looking for a customer-oriented specialist to join our patient onboarding team.

This new hire’s main focus is to work with the potential patient and their social worker to onboard them so they can receive their prescriptions when they are leaving the rehab/discharge facility.

In most cases, the patients may have additional caregivers, and the new hire must also contact these people and build the appropriate relationships.

• Explain PersonalRX and its products and services to the social worker, patient and their caregiver(s), including the PersonalRx value proposition
• Respond to the social worker requests for discharged patients accurately and timely
• Gather and enter needed information in our system for patients who want to enroll in our services, including contact/caregiver information
• Work with PersonalRX pharmacists to ensure medication reconciliation is performed before sending out the first shipment
• Schedule the patient’s first shipment
• Track the patient’s shipment for delivery
• Work closely with the Transition Care Management team

Education – High school diploma/GED equivalent

• At least 2 years' experience working with customers to purchase a product or service
• Ability to resolve customer objections
• Computer proficient
• Good data entry/typing skills
• Job Type: Full-time
• Salary range: $55,000-$60,000 per year

You must also possess the following attributes:

• Customer/“patient comes first” mindset
• Willing to help people manage their health care
• Empathetic/caring
• Good listener
• Detail oriented
• Team player