Onboarding Specialist

Company : Personalrx

Job Description - Onboarding Specialist

With no added charges, our pharmacy does more for patients. We provide free delivery of pre-sorted medications in personalized dose packs (instead of bottles) that are labeled with the patient's name, drug name, dosage and time day that the patient should take them - so that it's easy to take the right medications at the right time, every time (see a sample on our website www.personalrx.com

PersonalRX is a rapidly growing mail-service pharmacy, and we are adding many new patients each month. To support this rapid growth, we are looking for a customer-oriented Onboarding Specialist to join our mail order pharmacy team on Syosset, Long Island.

This new hire’s focus is to work with the potential patient and their social worker to onboard them so they can receive their prescriptions when they are leaving the rehab/discharge facility.

In most cases, the patients may have additional caregivers, and the new hire must also contact these people and build the appropriate relationships.

Responsibilities:

Explain PersonalRX and its products and services to the social worker, patient and their caregiver(s), including the PersonalRx value proposition
Respond to the social worker requests for discharged patients accurately and timely
Gather and enter needed information in our system for patients who want to enroll in our services, including contact/caregiver information
Work with PersonalRX pharmacists to ensure medication reconciliation is performed before sending out the first shipment
Schedule the patient’s first shipment
Track the patient’s shipment for delivery
Work closely with the Transition Care Management team

Requirements:

At least 2 years' experience working with customers to purchase a product or service
Ability to resolve customer objections
Computer proficient
Good data entry/typing skills
Job Type: Full-time

You must also possess the following attributes:

Customer/ “patient comes first” mindset
Willing to help people manage their health care
Empathetic/caring
Good listener
Detail oriented
Team player

Compensation: pay rate up to $26.45 an hour depending on skills/experience
Education – High school diploma/GED equivalent (required)
Benefits:
Paid time off
Referral program

Schedule: Day shift. 9:00am-5:00pm
Monday to Friday

Work Location: In person (Syosset, LI)

Language:
Fluent in English. Fluency in Spanish (Preferred)

Ability to Commute:
Syosset, Long Island (Required)

Job Type: Full-time

Apply today!

Personal RX is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Onboarding Specialist

Job Description - Onboarding Specialist

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