Onboarding Specialist

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along “The Way to Market” by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients’ capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas – headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

The purpose of the On-boarding Associate is to ensure that all applicants have successfully completed the pre-employment on-boarding process; resulting in the issuance of an employee id number. The On-boarding Associate is also responsible for ensuring that internal transfers complete the on-boarding requirements for successfully transferring to a new department.

Responsibilities:

• Handles incoming calls relating to the on-boarding process
• Initiates and makes outbound calls to applicants relating to on-boarding process and/or documents received
• Process and quality check employment eligibility verification through form I-9 and/or E-verify
• Verify applicant successfully completed the pre-employment drug screen; follows up with applicant as needed
• Verify applicant successfully completed the pre-employment background check; follows up with applicant as needed
• Process completed applicant(s) within system requirements
• Process non-completed/disqualified applicant(s) within system requirements
• Follow up with applicant(s) to complete on-boarding process
• Process and quality check received employment eligibility documents and required identification forms

Qualifications:

• Bachelor’s degree preferred
• Minimum of 1-year customer service, service industry, administrative and/or call center experience
• Excellent interpersonal skills
• Ability to prioritize and handle multiple projects
• Ability to speak to candidates and/or callers with confidence