On-Call Women's Shelter Support Staff (Including Overnight Shift)

Current Need: Overnight shift. However, this role is to cover shifts as needed (could include day shift, swing shift, or overnight shift). The immediate need is 11 pm to 9 am the next morning. 

Qualifications: 

Must support and model to clients and staff members, the guiding principles of the St. Vincent de Paul (SVDP) and Birkenfeld-Stella Maris House Mission and Vision. 

Incumbent must have a personal self-care routine that will contribute to a professional and healthy work culture; supporting compassion, accountability, open communication and respect. Must have the ability to cope well with stress and not “buy into” the crises of clients and to see crises as a therapeutic opportunity to assist clients in creating change for themselves and their families. 

Have the ability to communicate well; both orally and in writing and to document information clearly. 

Incumbent must sign an oath of permanent confidentiality covering all patient-related information. 

Responsibilities: 

• Oversees the daily completion of client household chores. 

• Maintains a clean and orderly shelter at all times. 

• Ensures that no unregistered guests are on the shelter premises. 

• Ensures beds are clean and prepped for incoming clients in a timely manner; on the same day or night of client's exit. Ensures all rooms are fully stocked. 

• Reports any concerns or problems that occurred while on duty to the Shelter Manager. 

• Makes appropriate contacts in the case of emergency or critical incident and completes written Incident Report. Is calm during crisis. 

• Models respect and compassion to all clients and utilizes motivational interviewing and harm reduction principles and techniques to minimize resistance and encourage client change. 

• Alerts Shelter Manager immediately and facilitates quick-dip urinalysis testing when clients appear to be under the influence of mood/mind altering chemicals while on the premises. 

• Documents activities in Daily Log each shift including time signing in, events, tasks and any information that would be helpful to the Shelter Manager and Case Manager. 

• Tracks supplies in house including food, cleaning supplies, paper products, etc. and updates Shelter Manager on needed items. 

• Completes daily room checks to ensure room cleanliness, holds clients accountable if their room is not clean. 

• Holds clients accountable for following house rules and maintains order in the home. 

• Maintain appropriate boundaries with clients inside and outside of the shelter; including after a client exits the shelter. 
  


• Proactively checks task tracking app daily and completes work independently.