Oncology & Infusion Operations Coordinator

Works under the general direction of the Director of Oncology, Clinical Research, Outpatient Infusion, Ancillary Oncology, and Continued Care. Provides administrative and operational coordination across oncology, outpatient infusion, and supportive services, exercising discretion and independent judgment in prioritizing work, coordinating schedules and staffing coverage, supporting timekeeping processes, facilitating onboarding activities, participating in caregiver engagement efforts, and helping plan community cancer outreach initiatives. This role collaborates closely with oncology leadership, providers, caregivers, and support departments to support patient access, optimize workflows, strengthen communication, and promote a positive patient- and caregiver-centered environment. 

• Independently plans, develops, and leads cancer community outreach activities and events, including cancer awareness, prevention, screening, survivorship, and education initiatives, in alignment with organizational goals, accreditation standards, and community health priorities. Directs and coordinates the work of caregivers, volunteers, and community partners involved in oncology outreach events or operational support activities, ensuring roles, expectations, timelines, and deliverables are clearly established and met.
• Allocates and coordinates resources, including caregiver time, supplies, equipment, event materials, space, and external partner support, to ensure appropriate coverage, effective patient flow, and successful execution of oncology initiatives and department priorities.
• Develops, implements, and evaluates policies, procedures, workflows, and standard work processes related to oncology outreach activities, caregiver scheduling coordination, patient flow, and operational support across oncology service areas.
• Coordination of correspondence, reports and documents to support leadership. 
• Organization of department committees. 
• Coordination of navigation of patient care amongst departments. 
• Supports leaders with API scheduling and timecard processes for all assigned oncology areas.
• Coordinates onboarding of physicians, advanced practice providers, and other providers, including coordination of workspace, equipment, access requests, schedule templates, orientation activities, and communication with internal stakeholders.
• Assist oncology leaders with coordination of caregiver rounding, huddles, and follow-up on identified needs, barriers, concerns, and opportunities for improvement.
• Creates and organizes information for quality boards. 
• Support communication of quality, safety, patient experience, and operational updates to caregivers and providers in a clear and timely manner.
• Liaison with internal and external contacts (including regional outreach affiliations) 
• Perform other duties as assigned to support oncology operations, strategic priorities, and organizational goals.

Education

• H.S. Diploma - or equivalent - Required
• Associate's Degree - Preferred
• Bachelor's Degree - Preferred

Work Experience

• Previous experience a health care, oncology, and/or ambulatory clinic setting - Preferred
• Supervisory, lead, coordinator, or administrative support experience - Preferred
• Experience with EPIC, Microsoft Office applications, Oracle and API - Preferred

• Strong organizational skills with the ability to manage multiple priorities, deadlines, and follow-up items.
• Excellent verbal and written communication skills with the ability to interact professionally with providers, caregivers, leaders, and support departments.
• High attention to detail, especially related to schedules, timecards, provider time off, onboarding tasks, and quality board updates.
• Ability to maintain confidentiality and use sound judgment when handling sensitive information.
• Demonstrated ability to problem solve, escalate concerns appropriately, and support efficient clinic workflows.
• Commitment to patient-centered care, caregiver engagement, quality improvement, and teamwork.