Oncology Care Advocate

Oncology Care Advocate

A Care Advocate is the primary point of contact for our members. The CA provides a concierge-level experience to members by offering individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers. A critical aspect for our CAs is providing education and resources to facilitate and support informed decision making, timely access to quality health and psychosocial care throughout all phases of the cancer journey. Activities include: answering questions, gathering medical records, helping with coordinate care with existing providers or second opinions. Successful CAs will not only engage new members but will always look to go the extra mile from a service delivery perspective for all members navigating complexities of oncology. Commitment, high-energy, and passion about changing the way cancer patients and their caregivers experience cancer care are a must! Must have ability to operate in a fast-paced environment centered around customer excellence over all things.

Pay Range: Starting at $20.00 an hour + competitive monthly bonus program.

Hours: 
Mon-Fri, 8AM-5PM

THIS IS A HYBRID ROLE: 3 days in office, 2 days from home. 

Responsibilities and Duties:

• Guiding and supporting patients/families throughout the cancer care and survivorship experience.


• Contributes to and collaborates with healthcare team members to positively impact patient outcomes and patient experiences.


• Assists patients or their caregivers with developing scope of services with clearly stated goals and objectives.


• Providing education and support to the patient and family


• Identifying special needs of the patient and collaborating with appropriate support staff to execute


• Ensuring understanding of treatment options available


• Communicating patient care plan recommended by physician in conjunction with Nurse Navigator


• Connecting patient and family with community resources


• Coordinating multidisciplinary care from time of diagnosis throughout treatment


• Improving timeliness of appointments


• Support nursing staff with administrative needs


• Medical records requests and receipt organization


• Travel coordination for patients


• Management of own case load of survivorship patients

Requirements

• Bachelor’s degree in healthcare administration, social services, public health or related field strongly preferred


• 1-3 years’ experience in a customer service and/or sales enablement role


• Ability to work effectively in a team environment


• Strong written and verbal communication skills


• Strong critical thinking and problem-solving skills


• Ability to effectively organize work activities to meet deadlines


• Bilingual (Spanish & English) preferred

Benefits:

• Competitive Hourly Wage


• Highly Competitive Monthly Bonus Program


• Medical Insurance


• Dental Insurance


• Vision Insurance


• Short- & Long-Term Disability


• Life Insurance


• 401k with company match


• Paid Time Off


• Paid Parental Leave