We are in search of a remarkable OneSource Service Support Specialist (OneSource Asset Specialist) to join our elite team at TekWissen LLC in Cambridge, MA.
Growing your career as a Full-Time OneSource Service Support Specialist (OneSource Asset Specialist) is a great opportunity to develop essential skills.
If you are strong in negotiation, teamwork and have the right passion for the job, then apply for the position of OneSource Service Support Specialist (OneSource Asset Specialist) at TekWissen LLC today!
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.
Job Title: OneSource Service Support Specialist (OneSource Asset Specialist)
Location: Cambridge, MA 02139
Client's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare.
With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.
The OneSource Asset Specialist is responsible for lab equipment inventory including calibration and preventive maintenance scheduling with customers and vendors.
Also, must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operation
This role is responsible for Asset Management, which includes service support.
This team is responsible for following detailed, to add, update and remove customer equipment from asset tracking software.
Ensure accurate and timely delivery of customer requests.
Asset Commissioning
Work with customer and site-based personnel to ensure correct instrument entitlements and financial impact.
Perform GEMBA to verify requirements are in place for incoming equipment including space, bench type, electrical, gas, and ventilation
Work in collaboration with employee health and safety to ensure a high level of safety is maintained at the site
Collaborate with the Customer and Client staff to ensure quality and compliance at the site.
Work with onsite LIS team to schedule repairs and regular equipment maintenance.
Work with WFS to schedule vendor repairs and regular equipment maintenance.
Develop customer desired growth by identifying activities in which we can provide additional services, working with all critical Client and customer team members and following proper approval processes.
Perform GSK 200 CPD, 300 Technology Square and Branford annual inventories.
Manage the Equipment Disposition Program including EDP Surplus sales and disposals.
ServiceMax/OneSource Asset Support for 200 CPD, 300 Technology Square and Branford Sites to add schedules, complete setups, and changes for existing and newly acquired lab equipment.
Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (MAC process
Work with Asset Management Lead and Vendors for asset dispositions (disposals, sales, trade
Maintain Customers System of Record as it relates to all service requests
Continuously monitor new Work Order Requests in Remedy / Service Now to process and assign in-house technician to specific request
Provide a customer focused first point of contact to answer customer inquiries/service calls
Initiate calls focused on requesting and expediting request for in-house service and scheduling of activities with Client Engineer
Act as the liaison for external vendors coming onsite to perform requested services
Responsible for reviewing, completing, and signing Work Orders in accordance with WREF SOP
Review and enter Test Points and Standards Used on all GxP Work Orders and Complete the orde
Ensure all service reports and documents meet GSK quality guidelines
Coach and train staff regarding best-in-class customer support
Provide clear, continuous communication regarding identifying site support.
Collaborate with Service Manager to drive talent development, overall business performance, and succession planning.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Preferred Qualifications:
Bachelor's degree in applied science, Biology, Chemistry, Electronics, Mathematics,Engineering, Information Technology, or related discipline including military experience.
A Business or Management Degree also meets criteria.
Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
Experience using Microsoft 365, including Outlook, Teams, Word, Excel, and others
Strong communication skills both written and verbal.
Service orientated attitude combined with innovative thinking.
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
Experience working in a research laboratory environment is a must, with experience within the pharmaceutical industry as highly preferred.
Strong interpersonal skills; strong team player with customer satisfaction focus
The ability to operate a personal computer to enter data and generate reports, the ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role.
Knowledge of 5S and/or 6 sigma principles is a plus.
The primary working conditions associated with this position is dependent on the specific customer site and the types of services we support at the site.
Conditions can vary anywhere from office areas, lab spaces, to freight elevators etc.
Employee may be required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations.
Duties may include Identifying, handling, generating, accumulating, storing, labeling.
Ensure safety, security, and the environment in all aspects of the daily activities, and any potential safety hazards are addressed and corrected immediately.
Understand the ergonomic relationship between people, equipment, and working environment.
Must be able to remain in a stationary position for 2-3 hours in laboratory areas.
The person in this position needs to occasionally move inside and outside the lab.
Reach above/below the shoulder, bend at the knees and waist.
Frequently moves up to 25 pounds of laboratory equipment and machinery.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Use of personal protective equipment in laboratory.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Benefits of working as a OneSource Service Support Specialist (OneSource Asset Specialist) in Cambridge, MA:
● Unlimited Growth Potential
● Professional Development Opportunities
● Advantageous package
No CV Required
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