Online Account Manager

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.

 Responsibilities:

• Serve as the lead point of contact for all Merchants on account management matters


• Handle and nurture client relationships exclusively through phone and online communication.


• Utilize effective tele sales techniques to drive account growth and revenue


• Ensure the timely and successful delivery of our solutions according to merchant needs and objectives


• Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.


• Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues


• Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform


• Collaborate with the Business Development team to identify and grow opportunities


• Communicating with merchants to understand their needs and explain product value


• Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues


• Maintaining updated knowledge of company products and services


• Resolving complaints and preventing additional issues by improving processes


• Identifying industry trends

Requirements:

• Proven experience in tele sales, account management, or a related field.


• Strong customer support and problem-solving skills


• Conduct online training sessions to educate clients about products and services.


• Solid experience with CRM software and MS Office (particularly MS Excel)


• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


• Exceptional virtual communication skills and responsiveness.


• Strong verbal and written communication skills


• Technical proficiency in using online platforms and digital tools


• Good command of English, Arabic, and Kurdish (oral and written)


• BA/BS degree in Business Administration, Sales or relevant field


• Extensive, accurate product knowledge