Online Chat Representative (Remote)

Hancock Photography is seeking reliable, detail-oriented individuals to join our growing team as Online Chat Representatives. This is a fully remote, non-phone position where you'll assist customers through live chat while working from the comfort of your home.

Whether you're beginning your career or looking for a flexible remote opportunity, we provide comprehensive paid training to help you succeed. No previous chat support experience is required.

Why You'll Love Working With Us

• 100% Remote – Work from Home
• No Phone Calls – Live Chat Support Only
• Paid Training Provided
• Flexible Scheduling
• Supportive Team Environment
• Career Advancement Opportunities
• Performance Recognition
• Stable, Long-Term Employment
• Modern Digital Work Environment

What You'll Do

As an Online Chat Representative, you will:

• Respond to incoming customer inquiries through live chat.
• Provide accurate information regarding products, services, and customer requests.
• Resolve customer concerns with professionalism and empathy.
• Document customer interactions accurately.
• Update customer records within internal systems.
• Escalate complex issues to the appropriate department.
• Perform light administrative and data entry tasks.
• Maintain confidentiality and company standards.

What We're Looking For

• High school diploma or equivalent.
• Excellent written communication skills.
• Strong attention to detail.
• Basic computer proficiency.
• Ability to multitask across multiple applications.
• Reliable internet connection.
• Personal computer or laptop.
• Ability to work independently in a remote environment.

Preferred Qualifications

The following experience is helpful but not required:

• Customer Service
• Live Chat Support
• Administrative Assistant
• Data Entry
• Virtual Assistant
• Remote Office Support
• CRM Software
• Microsoft Office
• Google Workspace

Paid training is provided for all qualified candidates.

Career Growth

High-performing employees may advance into positions such as:

• Senior Online Chat Representative
• Quality Assurance Specialist
• Team Lead
• Chat Support Supervisor
• Operations Coordinator

Why Join Hancock Photography?

At Hancock Photography, we believe exceptional customer experiences begin with exceptional employees. We invest in our team through ongoing training, career development, and opportunities for professional growth. Our collaborative remote culture empowers employees to succeed while maintaining work-life balance.

Equal Opportunity Employer

Hancock Photography is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.