Online Content Specialist

The Online Content Specialist will be a member of the PubMed Central (PMC) Production Team at the National Center for Biotechnology Information (NCBI) and will be responsible for liaising with journal publishers, data providers, PMC users, and the National Library of Medicine (NLM) staff. General duties will include evaluating XML submissions, providing customer service to PMC content providers, handling Help Desk queries, and providing input on the PMC article display. 

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition and conference reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

General Qualifications

• Minimum Education Requirement: Bachelor’s degree.


• Two years experience in publishing or library science environment.


• Familiarity with online publications, specifically electronic journals or books.


• Positive attitude; displays flexibility and patience in a high-volume, customer service-focused, environment.


• Comfortable managing multiple projects simultaneously.

Required Skills

• Ability to communicate technical and non-technical information effectively to publishers, developers, users, and data providers.


• Ability to conduct data analysis and work with developers to implement solutions.


• Ability to work with complex, detailed information.


• Knowledge of XML and/or HTML.


• Excellent verbal and written communication skills.


• Excellent organizational skills.


• At least one item from the “Desired Skills” list.

Desired Skills

• Experience managing production workflow of an online publication.


• Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop).


• Experience editing journal or book content or in journal or book production.


• Experience with UNIX/Linux in a data production environment.


• Experience with bibliographic cataloging metadata (MARC, RDA, ISSN Centre)

Job Responsibilities

• Track incoming content and the progress of work on multiple projects in development or production stages.


• Communicate with publishers, content providers, help desks, and colleagues to facilitate project needs assessments.


• Process and evaluate content using web-based tools and UNIX scripts.


• Check accuracy and integrity of source data and online presentation of content.


• Conduct data analysis and troubleshoot errors; coordinate with appropriate personnel to solve programming and content-related issues.


• Serve as a liaison between authors, publishers, and/or vendors and the NLM.