Online Lending Specialist - Westchase District

**This is a full-time, on-site position**

The Online Lending Services Specialist will respond to incoming calls, process online loan applications and requests, and take advantage of cross-sell opportunities while providing excellent member service to members and non-members. This person will thrive in a high-paced team environment but will also be self-motivated. The Online Lending Services Specialist should exhibit strong work ethic, excellent communication, organizational skills, and superb multi-tasking skills.

• Reviewing and processing loan applications submitted online by member and non- members, assist members over the phone with new and existing loan applications. Conduct interviews for all loan requests and have a thorough understanding of the underwriting guidelines.
• Perform account research for members and other departments/branches within the credit union, conduct detailed examinations of credit worthiness and effectively communicate approval requirements or denial reasons, while staying well within the controls of credit union policies and procedures.
• Provide support for members over the phone and take ownership of every call whether it requires a call back, extended research, or assistance from other departments.
• Follow up with members regarding loan applications and counsel members on the importance of their financial decisions. Effectively communicate approval requirements or denial reasons, while staying well within the controls of credit union policies and procedures.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control.

EXPERIENCE:

A minimum of one year up to three years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES:

A high school degree or equivalent

INTERPERSONAL SKILLS:

Normal courtesy in dealing with others is required. A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.

Smart Financial Credit Union offers a competitive salary and excellent top-tier benefits. In addition, Smart Financial Credit Union has a tuition reimbursement program; full-time employees can receive up to $4,000 per year in tuition reimbursement.

Smart Financial Credit Union was ranked as Houston's Best Places to Work! Five consecutive years in a row!
Source: Houston Business Journal, 2011, 2012, 2013, 2014, and 2015.

Smart Financial Credit Union was ranked USA Top Workplaces (National Award)!
Source: Houston Chronicle - 2021

Smart Financial Credit Union was ranked Top Workplaces (Regional Award)! Six consecutive years in a row!
Source: Houston Chronicle - 2016, 2017, 2019, 2020, 2021, 2022, 2023, and 2024

Smart Financial Credit Union was also ranked as Best Companies to Work for in Texas! Four consecutive years in a row!
Source: Texas Association of Business (TAB) and Texas Monthly Magazine – 2014, 2015, 2016, and 2017

*** Applicants must submit a resume in order to be considered for the position.

Smart Financial does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Smart Financial Credit Union (SFCU) commits to fostering a diverse, equitable, and inclusive workforce and member base where a sense of belonging is evident. Our core values and purpose compel us to invest in our culture, with the objective that all who interact within and with the credit union can be appreciated for their unique individuality and thrive in the environment, with respect for each other and our greater community.

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https://www.dol.gov/sites/dolgov/files/ofccp/regs/...

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