MISSION: We create lasting relationships by earning the trust of those we serve.
VISION: Be a major league player in minor league markets.
CORE VALUES: * Helpful * Humble * Aware * Driven
POSITION OVERVIEW:
The Online Sales Consultant is the first point of contact for buyers who reach out to Berks Homes by phone, email, or online. This role builds the relationship, uncovers what each buyer is looking for, and converts that interest into scheduled appointments with a New Homes Sales Consultant.
This position offers a base salary plus commission, with earning potential of up to $85K per year.
ESSENTIAL FUNCTIONS:
Primary goals are to discover the needs of potential buyers and scheduling of appointments with Sales Consultants at preferred community
Asks appropriate questions to understand buyers needs and wants to uncover buyer home preferences; seeks out additional prospect information to assist in determining appropriate product, pricing, time frame and location
Demonstrates knowledge of Berks Homes’ product features and benefits with the ability to deliver accurate and educational information about our homes and communities to match the discovered needs and wants of the prospective buyer
Follows up promptly on all leads: website, phone, email, text, and real estate agents.
Manages leads in CRM database, follow up both short and long term
Builds relationships with prospective buyers via phone and email
Creates and delivers ongoing email campaigns to nurture prospects who are not yet ready to visit, keeping Berks Homes communities top of mind through the buyer’s decision timeline
Schedules appointments with sales team for meetings with potential home buyers; arrange personal tours at preferred communities or model homes
Champion for quality website content and accuracy
Monitors third-party listing websites and online advertising for accurate community, pricing and availability information
Researches competing builders and their online activity to stay current on local market conditions, pricing and positioning
Tracks and reports on lead activity, appointment activity and sales conversion ratios
Participates in ongoing sales training
Assists with special projects as requested and perform additional duties as required
Other duties as assigned
EXPERIENCE/EDUCATION/COMPETENCIES:
High school diploma or equivalent required
2 years + experience in sales or selling environment required
PA Real Estate Licence preferred or achieved within 6 month of hire
Ability to build solid relationships with customers utilizing strong customer service skills required
Proficient Microsoft Office programs and CRM user required
Attention to detail and ability to coordinate multiple tasks is required
Solid interpersonal and communication skills required
Ability to work in a team environment required
WORKING CONDITIONS:
Professional office setting.
The hours are Monday through Friday, averaging 40 hours per week, with a mandatory minimum thirty-minute lunch break. This position may require some evening hours and weekend coverage as deemed necessary to cater to workload. Occasional travel as needed.
PHYSICAL REQUIREMENTS:
Primarily seated. At times, this position may require bending, squatting, kneeling, standing, walking, reaching, pushing and pulling. Occasionally, there may be lifting up to 25 pounds.
Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization, reason and analyze data.
The main equipment/machinery used is the computer, telephone, printer, and scanner.
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