Online Sales Counselor

Description

• Provide same day, immediate email/phone response to all eLeads from Century Communities website and 3^rd party sources
• Respond quickly to “Live Chat” inquiries and convert to on-site appointments
• Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
• Send out marketing collateral to eLeads
• Maintain a database of eLeads through CRM
• Maintain a toll-free number and voicemail for eLeads
• Assist prospect in selecting the best Century community for prospective homebuyers
• Conduct and manage ongoing email campaigns, newsletters, and online community launches
• Provide reporting of eLead activity and sales conversion
• Monitor website data on the company website and 3^rd party websites
• Provide reporting, conversion rates, aggregate data and make recommendations based on results to improve the online customer experience
• Provides consistent follow-up with all leads received at the 3, 7, 14, 21 and 28-day milestones
• Perform and maintain competitive email marketing and website market research
• Other projects as assigned

• Enjoys sales and marketing activities. High energy, positive, can-do attitude 
• High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field
• Two years+ of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred
• Advanced internet, email, and sales contact CRM experience
• Proficient at overcoming various sales objectives and concerns
• Strong computer skills including Microsoft Office, Excel, Outlook and CRM management
• Typing 45 WPM+
• Detail oriented, outstanding follow-up skills, customer focused
• Excellent email writing and telephone communication skills
• Solid organizational, planning, and managing skills
• Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision
• Prioritize time well, juggle several projects at once and experience working under deadlines

• High school diploma or GED.
• Atlanta Real Estate License required.