Online Solution Specialist

ROLE SUMMARY

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Join us in our mission to make a tangible difference in patients' lives by overcoming obstacles and pushing the boundaries of what is achievable.

ROLE RESPONSIBILITIES

In this role, you will:

• Engage in activities related to the distribution and order centers' receipt and fulfillment of customer orders, ensuring efficient processes and procedures.
• Coordinate the shipment of products to global markets and manage the order fulfillment process, including budget management and reporting.
• Contribute to moderately complex projects, manage your time effectively, and develop short-term work plans.
• Conduct annual customer satisfaction surveys, analyze results, and follow up with action plans to improve service.
• Analyze transactions for errors, re-process corrected transactions, and implement corrective actions to prevent future issues.
• Provide deduction resolution, assist with credit-held orders, and manage escalations for order issues and customer complaints.
• Support various initiatives and projects within Customer Service, including compliance efforts and providing analytical support to management and brands.
• Perform ongoing master data maintenance, manage purchase opportunities, ensure timely application of import/export licenses, and provide ad hoc reporting to upper management and Brand Teams.

BASIC QUALIFICATIONS

• High school diploma (or equivalent) with 8+ years of experience or associate’s degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience
• Strong background in operating within a GMP/GDP environment
• Previous experience in the Pharma industry
• Proficiency in System Application and Products knowledge
• Solid understanding of import and customs clearance activities
• Excellent communication skills and a high level of English proficiency
• Good command of MS Office, particularly Outlook and Excel

PREFERRED QUALIFICATIONS

• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills and the ability to build relationships with stakeholders
• Proactive and self-motivated with a commitment to continuous improvement
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use

  

OTHER JOB DETAILS

• Last Date to apply for job: March 4, 2026

• NOT eligible for Relocation Package

• This position is hybrid and requires working onsite 2 to 3 days per week

The annual base salary for this position ranges from $82 700,00 to $133 900,00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10,0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Continuous Imprv and Proj Mgmt