We are searching for a dedicated Onsite Customer Service Representative to join our collaborative team at MMC Group LP in Austin, TX.
Growing your career as a Full-Time Onsite Customer Service Representative is an unparalleled opportunity to develop fundamental skills.
If you are strong in strategic planning, time management and have the right vision for the job, then apply for the position of Onsite Customer Service Representative at MMC Group LP today!
Details: Must be available for any 8 hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
- This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
On-site: Must be local to Austin. 100% onsite work, based on business needs and/or performance, which may change to remote in the future if qualified.
- Must have at least 6 months of experience in a high-volume Contact Center environment.
- Remained at their past positions for 1 year+ to show a positive work history.
Benefits of working as a Onsite Customer Service Representative in Austin, TX:
● Career Growth Potential
● Advancement opportunities
● Attractive packageCompetitive Pay
Salary :
No CV Required
How to get there?
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