We are seeking a competitive Onsite Help Desk Analyst to join our high calibre team at F2Onsite in Boston, MA.
Growing your career as a Full-Time Onsite Help Desk Analyst is a remarkable opportunity to develop necessary skills.
If you are strong in innovation, creativity and have the right commitment for the job, then apply for the position of Onsite Help Desk Analyst at F2Onsite today!
Onsite Help Desk Analyst -End User Support - Boston, MA
- 7.5 hours per day Monday-Friday
- 4 Month Assignment
Role and Responsibilities
- Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
- Respond to inquiries via email, phone, or ticketing system – Fresh Service. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
- Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
- Support small number of Mac OS X machines.
- Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training.
- Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
- Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
- Maintain conference room audio/visual system and related equipment.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Log all helpdesk tickets in helpdesk application.
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures.
- Ability to learn new applications and procedures as they become part of the day to day associate work process
Qualifications and Education Requirements
- 2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment.
- Strong PC software and troubleshooting skills.
- Good understanding of Windows 10, Mac OS X, and Office 365 products
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Mac and PC hardware, Printers, scanners, computer peripherals
Responsibilities
- Troubleshooting the following.
- Windows 10 /11.
- Citrix.
- IBM Access Client to access iSeries.
- Lotus Notes.
- Printing.
- Office 365 suite.
- Basic networking
- Good communication and documentation
Preferred Skills
- Microsoft O365 Suites
- Windows 10/11 and Mac OS
- Basic networking
Applications Nice to have but not required
- SCCM
- Imaging
- Lotus Notes
- IBM Access Client
- iPhones
- iPads
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Benefits of working as a Onsite Help Desk Analyst in Boston, MA:
● Learning opportunities
● Professional Development Opportunities
● Leading Industry Pay