On-site Interpreter

On-site Interpreter (Independent Contractor)

• Adhere to all Baystate Interpreters, Inc. policies related to information security and confidentiality including but not limited to HIPAA, FERPA, GLBA, and other relevant regulatory requirements. 
• Provide accurate on-site interpretation between English and designated target languages.
• Follow interpreter protocols and procedures as required by Baystate Interpreters, Inc. and respective clients.
• Follow all interpreter ethics standards, including those set by the IMIA (International Medical Interpreters Association), the National Council on Interpreting in Health Care (NCIHC), the American Translators Association (ATA), the National Association of Judiciary Interpreters and Translators (NAJIT), and the International Organization for Standardization (ISO). Uphold principles of confidentiality, accuracy, impartiality, professionalism, and cultural competence in every assignment.
• Establish and maintain positive, professional interactions with patients, customers, healthcare providers, and clinical staff. 
• Continuously improve specialized vocabulary and subject matter knowledge (e.g., medical, legal, social services) to meet client needs. 
• Demonstrate professionalism, neutrality, and confidentiality throughout the interpretation process.
• Provide high-quality interpretation, ensuring no omissions or additions, while adhering to established industry standards. 
• Exhibit strong interpersonal skills and customer service while assisting clients during sensitive interactions.
• Effectively manage assignments, demonstrating punctuality, preparedness, and adaptability to meet various client needs and settings. 

Key Responsibilities:

• Adhere to all Baystate Interpreters, Inc. policies related to information security and confidentiality including but not limited to HIPAA, FERPA, GLBA, and other relevant regulatory requirements. 
• Provide accurate on-site interpretation between English and designated target languages.
• Follow interpreter protocols and procedures as required by Baystate Interpreters, Inc. and respective clients.
• Follow all interpreter ethics standards, including those set by the IMIA (International Medical Interpreters Association), the National Council on Interpreting in Health Care (NCIHC), the American Translators Association (ATA), the National Association of Judiciary Interpreters and Translators (NAJIT), and the International Organization for Standardization (ISO). Uphold principles of confidentiality, accuracy, impartiality, professionalism, and cultural competence in every assignment.
• Establish and maintain positive, professional interactions with patients, customers, healthcare providers, and clinical staff. 
• Continuously improve specialized vocabulary and subject matter knowledge (e.g., medical, legal, social services) to meet client needs. 
• Demonstrate professionalism, neutrality, and confidentiality throughout the interpretation process.
• Provide high-quality interpretation, ensuring no omissions or additions, while adhering to established industry standards. 
• Exhibit strong interpersonal skills and customer service while assisting clients during sensitive interactions.
• Effectively manage assignments, demonstrating punctuality, preparedness, and adaptability to meet various client needs and settings. 

Qualifications:

• Must be legally authorized to work in the U.S.
• Must be 21 years of age or older (in compliance with applicable legal and contractual requirements for this role.)
• Proficiency in English and at least one additional language.
• Strong communication skills and a composed demeanor in challenging situations.
• Flexibility and reliability to meet the demands of per diem assignments.
• Excellent listening, retention, and note-taking skills for accurate interpretation.
• Familiarity with HIPAA and confidentiality regulations.
• Preferred: Completion of a 60-hour Medical Interpreter Training Course from a well-regarded institution.
• High demand for Spanish, but all languages needed and considered! 

Compensation & Benefits

• Competitive pay: Starting at $25.00 per hour (with potential for higher rates based on experience and specialization).
• Flexible scheduling: Accept assignments that fit your availability.
• Professional growth: Opportunities to gain experience in medical, legal, and community interpretation.

• If you are bilingual, professional, and passionate about helping others through interpretation, we encourage you to apply and become part of our team!

📌 Apply today to join Baystate Interpreters, Inc. and contribute to breaking down language barriers in your community.