On-site - IT Help Desk Analyst New York, NY

Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.

We demand people who:

• Care about our clients


• Are passionate about what they do


• Are team players, and willing to help other team members


• Believe in doing things right the first time


• Are dedicated to continual improvement


• Embody positivity

Everyday Duties

• Respond to incoming calls and e-mails regarding information technology problems, using help desk software.


• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications


• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.


• Communicate with third-party support and PC equipment vendors.


• Identify and learn appropriate software and hardware used and supported by the organization.


• Provide superior service and customer support


• Diagnose and perform on-site installations, repairs, maintenance, and tasks

Qualifications

• Previous help desk experience


• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills


• Highly self-motivated and directed


• Ability to effectively prioritize and execute tasks


• Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11


• Experience with Mac OS X Configuration and troubleshooting


• Knowledge of Microsoft Active Directory


• Knowledge of computer hardware


• Good understanding of the organization's goals and objectives


• Experience working in a team-oriented, collaborative environment


• Ability to absorb and retain information quickly


• Ability to present ideas in user-friendly language


• Proven analytical and problem-solving abilities


• Customer service orientation


• Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree

Preferred Certification Requirements:

• A +


• Network +


• Microsoft certifications a plus

Job Type: Full-time/ On-Site

Salary + Benefits:

• $40,000.00 - 60,000.00 /year

Some of Our Benefits include

• Paid Time Off (PTO)


• Access to 401K with match


• Subsidized individual & family health, dental, and vision insurance plans


• Ongoing company-funded professional development & education allowances


• Much more!

Must Complete the company Assessment to be considered for hire: https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881

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