Onsite Manager

Summary 

Onsite Manager is responsible for
overseeing the day-to-day operations at a client’s location, ensuring efficient staffing solutions, managing the performance of temporary staff, and serving as the main point of contact between the staffing agency and the client. The Onsite Manager is crucial for maintaining high client satisfaction, managing labor needs, and ensuring compliance with staffing agreements and regulations. 

Job Description: 

Client Relationship Management 

Serve as the main point of contact for all staffing-related needs. 

Maintain ongoing communication with clients to understand their staffing requirements, resolve concerns, and adjust staffing plans as needed. 

Provide regular updates on staffing levels, employee performance, and any issues that may arise. 

Partner with clients to forecast workforce needs and plan for seasonal or workload fluctuations. 

Onsite Staffing Management 

Oversee the daily performance of temporary staff, offering guidance and feedback to ensure quality work. 

Address issues related to attendance, punctuality, and performance promptly and professionally. 

Ensure temporary employees are properly trained and meet safety standards and client-specific protocols. 

Ensure compliance with labor laws, safety regulations, and company policies. 

Accurately document staffing data, including attendance and performance, for both client and agency use. 

Maintain organized records of communications, assignments, and client feedback. 

Recruitment & Staffing Coordination 

Collaborate with recruitment teams to source, screen, and place candidates in alignment with client needs. 

Facilitate seamless onboarding and offboarding processes for staff transitioning in and out of client sites. 

Employee Relations & Performance Management 

Act as a liaison between temporary staff and clients, managing concerns and resolving workplace conflicts. 

Conduct regular check-ins with staff to ensure satisfaction and address morale or job-related issues. 

Work/Education Experience Requirements: 

• Excellent verbal and written communication skills, including telephone and email etiquette. Attention to detail. Relationship building skills. Multitasking & Time Management Skills. Patience and Good Listening Skills. Customer-focused with a consultative approach. High level of professionalism and Integrity. Ability to thrive in a fast-paced, growth environment. At least 2 years of experience in a management or supervisory role, ideally in a staffing or client-facing environment.  Must be flexible on schedule 

Key Performance Indicators (KPI’s) 

• based on quarterly targets

Physical Demands 

Position may require the individual to lift up to 25 pounds, bend, stoop, kneel and reach on occasion. 

Position may require frequent traveling to prospective and existing clients. 

Work Environment 

It will depend on the client's location.  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position.  All employees may have other duties assigned at any time. 

Job Description Acknowledgement 

We have reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the associate's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the associate to perform as the company may deem
appropriate.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.