On-Site Operations Support Specialist

Job Title: On-Site Operations Support Specialist

Status: Non- Exempt

Reports to: Regional Operations Supervisor

About Us:

 Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply and Fastening – all uniquely designed to help companies operate better. Martin is a member of Affiliated Distributors, the Industrial Supply Association, National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com. 

Summary:

The On-Site Operations Support Specialist at Martin Inc. is a crucial role responsible for supporting inventory management and ensuring timely delivery of products at a customer site. Working closely with the inventory team, this position involves receiving, inspecting, stocking, and servicing inventory locations within the customer's facility. The On-Site Operations Support Specialist plays a vital role in maintaining accurate inventory levels, meeting customer needs, and ensuring customer satisfaction. Building and maintaining strong relationships with vendors and suppliers is a key aspect of this role.

Key Responsibilities:

Inventory Management:

• Work with the Inventory Control Specialist to ensure proper inventory levels are set and maintained. 
• Manage all aspects of vending, product, components, programs, and inventory control. 
• Unload and break down products by part number, ensuring accuracy and quality control.
• Verify packing lists for accurate receiving and promptly address any order discrepancies.
• Stock products in assigned crib locations, ensuring proper organization and labeling.
• Retrieve and fill empty customer bins from floor locations, maintaining inventory availability.
• Prepare pick tickets for floor delivery, ensuring accurate order fulfillment.
• Conduct accurate cycle counts of company assets to maintain inventory accuracy.
• Manage the cleaning/recycling of parts to be used in the manufacturing process
• Manage required maintenance on company equipment, ensuring proper functioning.

Customer Service and Support:

• Responds to requests for service and assistance from customer. 
• Collaborate and communicate effectively with the VMI coordinator to ensure customer satisfaction.
• Provide face-to-face account support to customers, addressing inquiries and resolving issues.
• Deliver products to designated areas within the customer's facility and obtain customer signatures.
• Maintain a professional and customer-oriented approach in all interactions.
• Determine customer needs and propose appropriate service needs and cost savers. 
• Cultivates relationship with customer by providing excellent customer service. 

• High school diploma or GED required. An equivalent combination of education and experience will be considered.
• Previous experience in inventory control, preferably in a fastening industry setting.
• Proficiency in order entry and order picking, with attention to detail and accuracy.
• Familiarity with Warehouse Management System (WMS) Scanner or similar inventory management software 
• Proficiency in computer skills, including ERP software and Microsoft Office Suite.
• Strong organizational skills and product knowledge.
• Dependable and reliable, demonstrating initiative in problem-solving and meeting customer needs.
• Detail-oriented with a high level of integrity and professionalism.
• Must be able to lift 50 pounds.
• Ensures work processes and customer PPE requirements are diligently followed.
• Must be able to work independently.  
• Ability to stand and walk for extended periods to fulfill job responsibilities.
• Strong customer service skills, with the ability to communicate effectively and professionally 

What makes Martin Different:  

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:  

• Our low-cost, low-deductible individual and family healthcare plans  
• 8 paid holidays  
• Weekly Pay  

Benefits:  

• 401(k)  
• 401(k) matching  
• Dental insurance  
• Employee assistance program  
• Health insurance  
• Life insurance  
• Paid time off  
• Referral program  
• Tuition reimbursement  
• Vision insurance 

Schedule: 

Full-time

Monday - Thursday

6:30 a.m. - 5 p.m. 

No Weekends

(Schedule may change to Monday - Friday 7 a.m. - 3:30 p.m.)