Onsite POS Installer, Sr Associate

Overview

The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.

This role is in the San Antonio, Tx Area (installing POS onsite). 

Responsibilities:
●    Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.

●    Conduct site surveys and troubleshoot network or cabling issues.

●    Test hardware, software, and credit card processing with minimal remote support.

●    Provide merchant training on POS systems and ensure satisfaction during and after installation.

●    Document installations and provide photos of work performed.

●    Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.

●    Travel locally (within 200 miles) and occasionally nationally for installations as needed. 

●    Maintain inventory of equipment and manage requisitions.

●    Participate in recurring training on the Shift4 product suite.

●    Track and submit monthly expense reports.

●    Adhere to safe driving practices and maintain reliable transportation.

●    Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Qualifications:
●    High school diploma or equivalent; Bachelor’s degree in a technical field preferred.

●    At least 1 year of experience installing or supporting POS products.

●    Technician background in network/computer troubleshooting or installation.

●    Experience with hand tools and lifting up to 50 pounds.

●    Proficiency in Microsoft Office Suite and Google Docs.

●    Good driving record and willingness to travel on short notice.

●    Friendly, professional, and enthusiastic demeanor.

●    Ability to follow directions, retain new information quickly, and exercise good judgment.

●    Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.