Onsite Service Delivery Manager

Description -

Fort Polk, LA - Customer Onsite (required)

Job Summary

We’re looking for a motivated Onsite Service Delivery Manager to support product and service operations. You’ll help manage the lifecycle of our product portfolio, support customers directly, and collaborate with global teams to improve service delivery. This role is ideal for someone who enjoys solving problems, working with data, and making a real impact on customer satisfaction.

Key Responsibilities

• Replace paper and consumables at device locations.

• Clear paper jams and assist users with device functions.

• Perform basic troubleshooting and maintenance.

• Track device usage and manage spare inventory.

• Coordinate with third-party suppliers for equipment updates.

• Support product service planning and execution.

• Monitor service metrics and recommend improvements.

• Collaborate with sales and business units to align service goals.

• Contribute to projects through research and data analysis.

Qualifications

• Bachelor’s degree in Business Administration or related field, or equivalent experience.

• 0–3 years of experience in service delivery, business planning, or related areas.

Skills

• Strong communication and problem-solving skills.

• Basic knowledge of analytics, project management, and customer service.

• Familiarity with tools like CRM systems and web-based monitoring platforms.

• Ability to work cross-functionally and adapt in a fast-paced environment.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $50,000 to $70,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 

  • 4-12 weeks fully paid parental leave based on tenure

  • 11 paid holidays

  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement