On-Site Store Lead - Locals to Delaware City, DE

Total Safety is looking for an On-Site Store Lead to join their safety conscious team! The On-Site Store Lead works independently to Fill orders to customer satisfaction and communicate needs to Sales Department.

Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management. Our Core Values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.

Position summary:  Fill orders to customer satisfaction and communicate needs to Sales Department

General Purpose:  Provide excellent customer service at Customer counter for optimal sales.  Organize and maintain inventory.     

Role qualifications:

• Excellent customer service skills


• Must have current TWIC card


• Basic knowledge of tools and equipment


• Mechanical aptitude and housekeeping skills


• Professional and neat appearance and positive attitude


• Organizational skills


• Basic computer knowledge


• Mathematical skills


• Excellent telephone sales personality skills and clear communication


• Ability to work independently


• Ability to multi-task and shift priorities


• Ability to pass background and drug/ alcohol test

Position responsibilities:

• Greet customers and assist with customer inquiries


• Provide excellent customer service with all walk-in and phone-in orders and requests


• Scan and load order into computer system


• Close and secure building at end of each workday


• Build positive customer relationships


• Fulfill all customer needs by pulling products from warehouse as needed


• Prepare, build, and expedite sales orders


• Abide by specific customer contract agreements


• Handle cancellations or changes in sales orders and communicate changes with the related departments


• Coordinate with customers and related departments within the company


• On-call as needed


• Perform other related duties as required

Essential skills and experience:

• Able to work in fast-paced, self-directed environment


• Strong customer service background


• Exceptional verbal and written communication skills


• Excellent telephone and computer sales skills


• Decision-making, problem resolution and creative thinking skills


• Ability to multi-task activities and shift priorities

Nonessential skills and experience:

• Inside sales experience

Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand for long periods of time; bend; use hands to finger, keyboard use, or controls; reach with hands and arms; climb up and down ladder; talk or hear. Speak on phone using voice and phone system.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Work environment: While performing the duties of this job, the employee may be exposed to outdoor weather climate.

Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

 If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (713) 353-5152. (For telecommunications device for the hearing impaired – TTY, please contact 711).

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