On-site Supervisor

Position: On-Site Supervisor
Department: Facilities Management 
Reports To: Site Manager
Salary Grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: Austin, TX

Company Overview

DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations through Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

The On-site Supervisor is responsible for overseeing operations at our client’s location, managing day-to-day activities across the copy center, mailroom, and fleet management services. This role requires a hands-on, detail-oriented leader who is proactive and highly customer-focused. The Supervisor manages a field site representative to ensure operational excellence and drive continuous improvement.

Responsibilities

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  Serve as the primary client contact, ensuring daily communication is professional, responsive and solution focused.

  
  


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  Maintain appropriate professional boundaries with clients and direct reports.

  
  


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  Manage and oversee all on-site operations, including copy center, mailroom, and equipment fleet services.

  
  


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  Ensure all work is completed accurately, on schedule, and in accordance with established quality standards.

  
  


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  Provides hands-on training for team members on workflows, procedures and equipment operations.

  
  


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  Hold team members accountable for performance, professionalism, and compliance with established processes.

  
  


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  Provide first-level troubleshooting and support for equipment issues, including collection of monthly meter readings.

  
  


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  Respond promptly to customer inquiries regarding job feasibility, status, and completion deadlines.

  
  


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  Identify and implement opportunities to streamline workflows and improve overall service delivery.

  
  


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  Perform additional duties as assigned to support operational needs.

  
  

Experience & Required Skills

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  Proven experience in copy center and mailroom operations.

  
  


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  Strong organization and multitasking skills in a fast-paced environment.

  
  


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  Goal-oriented with the ability to set clear, actionable objectives.

  
  


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  Proficient in Microsoft Office and general PC skills.

  
  


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  Strong leadership and conflict-resolution abilities.

  
  


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  Motivational, team-oriented mindset with a commitment to a positive workplace culture.

  
  

Education & Certification

• Minimum: High School Diploma or GED.

Physical Requirements

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  Lift up to 50 pounds.

  
  


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  Ability to sit or stand for extended periods of time.

  
  


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  Ability to stoop, bend, and kneel as needed.

  
  


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  Visual acuity to read printed and digital content.

  
  


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  Clear verbal communication and listening comprehension.

  
  

Benefits

• Generous Paid Time Off (PTO) policy.


• Parental and caregiver leave.


• Tuition reimbursement.


• Quarterly bonuses for eligible positions.


• Paid holidays.


• 401(k) plan with employer match.


• Free employee-only health insurance.


• Paid Volunteer Time Off (VTO)


• Pre-paid legal coverage available


• FSA and HSA options

DOCUmation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.