Onsite/Field Service Calibration Technical Manager

Description

Onsite/Field Service Calibration Technical Manager reports to a member of the Executive Management Team and works within the scope of their training, education, experience, and skills to accomplish assigned tasks. Relocation assistance is offered.

This position carries out responsibilities for all or part of these areas:

Primary Objectives:

• Understand and continue the progress of the Onsite Department, keep Executive Management Team, coordinating departments and customers informed on the status of all phases of the calibration processes.
• Enhance communication, planning, and coordination of work performed in the Onsite Department.
• Properly document data and results using Essco and customer policies and procedures.
• Take a proactive role in supporting the Team and providing customer support while maintaining the highest level of integrity.
• Invest in personal development to upgrade knowledge through networking, workshops, seminars and books.

Requirements

Duties and Responsibilities:

• Manage the scheduling of technicians.
• Manage the assignment of critical instrumentation by control number (E#).
• Manage and work with the on-site scheduler to develop the job schedule.
• Review the on-site job package for completeness prior to the job.
• Submit requests for accredited data sheets to the Quality Manager or Technical writer.
• Submit requests for new data sheets to the technical writer prior to scheduled job.
• Review the on-site job package upon completion of the job, prior to re-submission to the on-site schedulers for processing.
• Remain familiar with and reinforce, company policies and procedures that affect the team and ensure full compliance to governing standards.
• Provide team members with technical assistance and advice.
• Chair regularly scheduled on-site team meetings.
• Suggest changes in techniques and processes that will improve productivity, performance, quality, and cost-effectiveness.
• Recommend training programs and cross-training.
• Recommend expanded capabilities and instrumentation requirements.
• Support customer inquiries and ensure full customer satisfaction.
• Develop and retain a productive and engaged workforce.
• Cultivate processes to expedite inspections and manage equipment capacity.
• Manage overtime while meeting expectations.
• Collaborate with the sales team to understand new business opportunities.
• Provide accurate and timely documentation, ensuring all technicians follow Essco or customer-specific policies and procedures in a safe manner.
• Offers guidance, direction, and effective solutions to customers and team members.
• Professional, diplomatic, and tactful with potentially sensitive issues; has a good understanding of the business case. Comfortable dealing with all levels of management and clients, respected by peers and clients.
• Plans and ensures project supplies and equipment are ready and available. Works with appropriate company resources in advance to ensure all project needs are met.
• Serves as a role model and mentor to other technicians through professional actions/ethics and technical skills.
• Works to understand client needs and requirements through effective communication and develops customer relationships through excellent customer service. Ensure to convey customer requests to the appropriate resource and requests are met in accordance with Essco policy and practices. 
• Familiar with all Essco service offerings, identifies value-added business opportunities.
• Proactively assess and provide oversight and work planning, including accurate and timely scheduling, resource allocation, and quotations. Ability to identify scope changes and communicate to customer as well as document accurate changes. 
• May lead projects bases on an understanding of customer and business needs.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Understand the regulations and industry standards in aerospace, medical and military product lines.
• Developed working knowledge of ISO/IEC 17025 requirements.
• Able to statistically evaluate and recommend new calibration methods, procedures and standards and IM&TE and use statistics to analyze measurement standards and processes.
• Experience in continuous improvement in Onsite Department processes.
• Effective oral and written communication skills experience at all organizational levels.
• Evidence of the practice of a high level of confidentiality.
• Work according to deadlines while continuing to meet standards.
• Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions.
• Experience using enterprise software such as IndySoft, MetCal, QuickBooks, Paylocity, and Kaizen Software Solutions.
• Excellent computer skills in a Microsoft Windows environment. Excel, SharePoint and Teams experience preferred.
• Excellent interpersonal skills such as active listening, teamwork, dependability, motivation, flexibility, patience and empathy. 
• Evidence of the practice of a high level of confidentiality.
• Excellent organizational skills and the demonstrated ability to prioritize and accomplish goals while working across departments is essential.

Education and Experience:

• BA/BS degree in Engineering, Life Sciences, other related technical field or equivalent military training preferred.
• A minimum of 8 years relevant work experience in calibration, testing or engineering in a commercial or military calibration lab.
• Root Cause Analysis, Data analysis, and Statistical Process Control.
• Skilled using MS Office.
• Project Management experience preferred

Physical Demands:

• Communicate effectively (talk, hear).
• Sit, stand, and walk.
• Use hands and fingers to handle or feel and to manipulate keys on a keyboard.
• Reach with arms and hands.
• Moderate to heavy lifting up to 50 lbs.
• Vision abilities required in this job include close vision requiring focusing eyes on a nearby object for prolonged periods.

Work Environment:

• Professional lab environment.
• Exposure to moving mechanical parts, pressurized cylinders, chemicals and high voltage power.
• Routinely use office equipment including computes, copiers, and phones.
• Noise level is usually quiet to moderate.