Open Access Coordinator

Reports to: Open Access Supervisor and Manager

Summary/Objective:

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Competencies

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills are required.

Supervisory Responsibility: None

Physical Demands

Sitting for long periods of time.

Repetitive hand movement due to extended computer use.

Extensive phone and computer usage.

Position Type/Expected Hours of WorkFull Time / 40 hours of work per week

Travel

Some intermittent travel may be required for training.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Education and Experience

MA

Medical office experience preferred.

Bilingual is a plus.

Skills in Microsoft Office (Outlook, Teams, Excel) preferred.

Previous EPIC experience is preferred.