Operation Coordinator

JOB SUMMARY: As the Operations Coordinator, you will play a critical role in the organization's leadership team. You will be responsible for overseeing the day-to-day operations and ensuring the efficient and effective delivery of healthcare services. Your focus will be on driving operational excellence, optimizing resource utilization, and enhancing patient care outcomes while aligning with the hospital's strategic goals. This position reports to the CEO of the hospital.

Operational Leadership:

• Provide strategic direction and leadership for all operational areas of the hospital, including clinical services, support services, and ancillary departments.
• Develop and implement operational policies, procedures, and protocols to ensure efficient workflow, optimal resource allocation, and compliance with regulatory requirements.
• Monitor key performance indicators, financial metrics, and operational benchmarks to identify areas for improvement and implement strategies to enhance performance.

Quality and Process Improvement:

• Collaborate with healthcare teams to develop and implement quality improvement initiatives, patient safety programs, and process optimization projects.
• Utilize data analytics and performance metrics to identify opportunities for enhancing patient care outcomes, patient satisfaction, and operational efficiency.
• Foster a culture of continuous improvement by promoting evidence-based practices, lean methodologies, and innovation throughout the organization.

Financial Management:

• Identify cost-saving opportunities, revenue enhancement strategies, and efficiency measures to maximize financial performance while maintaining high-quality care.
• Monitor financial performance indicators, analyze variances, and implement corrective actions as needed to ensure fiscal stability and sustainability.

Regulatory Compliance:

• Stay abreast of healthcare regulations, standards, and accreditation requirements, ensuring the hospital's compliance with all applicable laws and regulations.
• Collaborate with the legal and compliance teams to develop and implement policies and procedures to mitigate risk and maintain regulatory compliance.
• Prepare for and participate in regulatory agency inspections, surveys, and audits, addressing any identified deficiencies and implementing corrective actions.

Stakeholder Collaboration:

• Foster effective working relationships and collaboration with physicians, nursing staff, department leaders, and other healthcare professionals to ensure seamless coordination of care and operational efficiency.
• Engage with the hospital's executive team, board of directors, and other stakeholders to provide updates on operational performance, strategic initiatives, and opportunities for growth.

Qualifications and Requirements:

• Significant experience in healthcare administration or hospital operations, with progressive leadership responsibilities
• In-depth knowledge of healthcare regulations, policies, and accreditation standards
• Proven track record of driving operational excellence and achieving results
• Excellent leadership, communication, and interpersonal skills

OTHER SIGNIFICANT REQUIREMENTS:

• Serves as the employee advocate. 
• Maintains consistency in personnel actions and assures equal employment treatment for all applicants and employees. 
• Maintains HIPAA required and all other confidentiality while working with confidential matters on a daily basis. 
• Follows safety guidelines and policies for the hospital. 
• Maintains Physician ER and backup schedule. 

JOB QUALIFICATIONS:

1. Education:   Bachelor’s degree in business, management, or a related field. Four-year degree preferred.
2. Personal Job-Related Skills: Leadership and management abilities and effective oral and written communication skills.
3. Licensure, Registry or Certification: None required.
4. Experience:   Minimum of three years of supervisory experience.
5. Physical and Mental Requirements: Duties of the position require intermittent  walking, sitting, and standing. Some bending, stooping, and reaching is required with the lifting of items up to a weight of 40 pounds.