Operation Manager -Hard and Soft Services

overview

We are seeking an experienced and driven Operations Manager to oversee the delivery of both Hard and assist Soft Services across multiple sites. The successful candidate will be responsible for operational performance, compliance, health and safety, staff management, and maintaining industry accreditations while ensuring high-quality service delivery and client satisfaction.

Key Responsibilities

· Manage the day-to-day operations of Hard and Soft Services across all assigned sites

· Ensure all services are delivered efficiently and in line with contractual requirements

· Lead and support operational teams, supervisors, and site staff

· Maintain full compliance with Health & Safety legislation and company policies

· Conduct audits, risk assessments, and site inspections

· Ensure all compliance documentation and records are maintained accurately

· Oversee industry accreditations and ensure standards are consistently met

· Manage client relationships and resolve operational issues effectively

· Monitor KPIs, service performance, and operational budgets

· Identify opportunities for service improvements and business growth

· Coordinate training and development for operational staff

· Work closely with senior management to support company objectives

Requirements

· Previous Operations Management experience within Facilities Management or Cleaning Services

· Strong understanding of Hard and Soft Services operations

· Excellent knowledge of Health & Safety regulations and compliance procedures

· Experience managing audits and industry accreditations

· Strong leadership, organizational, and communication skills

· Ability to manage multiple sites and priorities effectively

· Proficient in reporting and operational planning

Benefits

· Competitive salary package

· Career progression opportunities

· Company support and training

· Dynamic and supportive working environment