Operation Senior Expert

The **Operation Senior Expert** at SwiftX Inc. will play a crucial role in enhancing operational excellence and driving strategic initiatives across our last-mile delivery network. This position requires a deep understanding of logistics operations, process optimization, and team management. The successful candidate will collaborate with cross-functional teams to implement best practices, streamline processes, and contribute to the overall efficiency of our operations.

In this role, you will leverage your expertise to provide insights into operational performance, lead improvement initiatives, and mentor junior staff in operational excellence. You will be instrumental in developing and executing strategies that align with SwiftX’s mission to enhance delivery services while ensuring customer satisfaction and operational cost-efficiency.

Key Responsibilities

• Operational Leadership: Lead operational projects aimed at process improvement and enhanced service delivery to DSPs (Delivery Service Providers).
• Performance Analysis: Analyze operational data to identify inefficiencies and develop solutions to drive performance improvement.
• Process Development: Create and refine operational processes, standard operating procedures (SOPs), and training materials.
• Team Mentorship: Collaborate with junior operations staff to build capability and foster a culture of continuous improvement.
• Cross-Functional Collaboration: Work closely with stakeholders from various departments to enhance operational workflows and support strategic initiatives.
• Project Management: Lead special projects that align with the company’s strategic goals, including pilot programs for new operational initiatives.

Requirement Summary

• Bachelor’s degree in Operations Management, Logistics, Business Administration, or related field.
• Minimum of 5 years of relevant experience in logistics, operations management, or a similar field.
• Proven track record in leading operational improvements in logistics or supply chain environments.
• Strong analytical skills, with the ability to interpret complex data and translate findings into actionable strategies.
• Excellent communication and leadership skills, with experience in cross-functional team collaboration.
• Proficiency in data analysis tools (Excel, SQL, BI tools) and project management software.
• Ability to work in a fast-paced environment while managing multiple priorities effectively.