Operation Specialist

ROLE AND RESPONSIBILITIES:

•  Organizes, sorts and maintains documentation in client files in a timely manner.
•  Provide clerical support which may include preparation of admission and/or orientation packets, and/or making copies of documents for clinical team to utilize in a residence.
•  Assist with communication which may include: phone systems, memos, answering incoming calls, documents, and disseminates appropriate messages. May include forwarding calls to the appropriate clinical coordinator who may be in the community.
•  Provides data entry support to clinical services which my include : uploading client record information after clinical review, uploading new hire checklists after signed by DON, and uploading clinical faxes to the client record.
•  Performing clerical tasks of faxing POPOC, verbal orders, and 60-day summaries for Physician signatures. This tasks includes follow-up calls to confirm receipt of fax.
•  Assist with running reports daily and follow up with physicians to obtain signatures in a timely manner.
•  Assist clinical with searching for incident reports weekly, printing and providing them to Director of Clinical Services for further follow up.
•  Participate in new Care Provider training orientation as needed.
•  Demonstrate thorough understanding of company business model and philosophy and be able to articulate such knowledge effectively and convincingly.
•  Assist with process of physician credentialing verification. Assist clinical services with the delivery and pickup of supplies and forms as needed from the clients residence.
•  Assist other departments as needed with friendly, positive team-oriented attitude.
•  Monitor and review the task checklist to ensure Care Providers are completing documentation in a timely manner.

Additional Skills

•  Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
•  Able to organize and maintain electronic client records.
•  Strong interpersonal skills with clients, care providers, and team members.
•  Problem-solving and decision-making skills.
•  Excellent written and oral communication skills.
•  Able to manage time well and work efficiently.
•  Strong attention to detail and organizational skills.
•  Works independently.
•  Flexible, humble, and team-oriented.
•  Compassionate and empathetic.

Qualifications and Education Requirements

•  Minimum 2 years of experience in office coordination or management
•  HR experience is a plus.
•  Strong candidates have experience working in the home care industry (or related industry –hospice, home health, hospital, etc.)

Other Requirements

•  Ability to drive when required per company polic