Operational Compliance Policy Specialist

Under the direction of the Manager Operational Compliance, the Operational Compliance Policy Specialist assists the Operational Compliance Policy Management team and Stakeholders by performing a variety of technical, analytical, and administrative support duties related to policy management. Reviews procedures, internal controls, and processes to assess compliance, quality, and effectiveness, coordinating with stakeholders and gaming commissions, and developing risk assessments. Responsible for assisting the Compliance Manager and Senior Policy Specialist in the development of risk assessments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Conducts comprehensive policy reviews to ensure alignment with the National Indian Gaming Commission's Minimum Internal Control Standards (NIGC MICs), Gaming Commission Regulations (GCR), Internal Control Standards (ICS), and other relevant regulatory requirements. Proactively identifies outdated or ineffective policies and recommends modernization or updates to ensure they reflect current best practices. Collaborates with stakeholders and Operational Compliance Management to identify necessary controls and process improvements. After review, updates policies and procedures to address any identified gaps or areas for improvement.
2. Reviews daily changes to policies and procedures to ensure effective controls and segregation of duties. Supports the review, implementation, and optimization of quality control processes. Assists the Compliance Manager of Operational Compliance in coordinating meetings and revisions for Internal Controls with both San Manuel Tribal Gaming Commission (SMTGC) and department stakeholders.
3. Collaborates with the Operational Compliance Senior Policy Specialist and management to develop and implement a risk-based schedule for policy revisions and risk assessments. Ensures timely updates to all internal control standards by conducting risk assessments in accordance with the Institute of Internal Auditors (IIA) Standards, focusing on current and emerging risks associated with process implementations.
4. Supports follow-up actions based on policy-based remediation for audit reports, including but not limited to the annual TICs audit, Operational Compliance Specialist and Continuous Monitoring reviews, and external audit reports. Ensures that corrective actions are implemented and monitored to address identified issues.
5. Coordinates meetings with internal stakeholders, department teams, and relevant gaming authorities to ensure alignment on policy revisions, operational changes, and compliance activities. Ensures that all parties are engaged and informed to maintain effective communication and collaboration across teams.
6. Performs other duties as assigned to ensure the smooth and efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

•    Bachelor’s degree in business administration and/or related field required.  
•    Minimum two (2) years working experience (administrative or technical) in the areas of quality assurance, internal controls, program effectiveness, program improvement and/or regulatory matters relating to the National Indian Gaming Commission Minimum Internal Control Standards, Bank Secrecy Act, Anti-Money Laundering, and/or OFAC matters required. 
•    Minimum one (1) year of experience performing collaborative/project management type work preferred. 
Prior casino gaming regulator experience a plus. Must be willing to learn the gaming and hospitality industry.
•    Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

•    Knowledge of Microsoft Suite, and aptitude for learning information systems.
•    Must be motivated and eager to learn, a self–starter, a team player.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

•    At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
•    Add Job Specific Licenses, Certifications and Registration.
•    Select One of the Following for Driving Responsibilities: 
o      Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles. 

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
•    Primary work environment is in a climate-controlled office setting.
•    Work requires travel to attend meetings, trade shows, and conferences.
•    Incumbents may be required to work evening, weekend and holiday shifts.
•    Must be able to work in a fast-paced, high-demand environment.
•    Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
•    Sedentary work: involves sitting most of the time. Constantly operates a computer and other
office productivity machinery, such as a calculator, copy machine, and computer printer.
•    Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
•    Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
•    Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
via videoconference and over the telephone.
•    Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
•    Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
•    Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
•    The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!