Operational Excellence Lead

Key Responsibilities

• Lead centralized administrative operations—including event\-related processes—ensuring consistency, compliance, and operational efficiency.
  




• Oversee inventory management for promotional materials and equipment, ensuring accurate tracking and optimal resource usage.
  




• Coordinate support for national congresses, including logistics, vendor interactions, and cost management.
  




• Manage advertisement placement, membership fee handling, and purchase order operations on behalf of internal stakeholders.
  




• Oversee key data management tasks (e.g., organizational updates, onboarding information) within internal systems, ensuring accuracy and process integrity.
  




• Collaborate with transformation, technology, and AI teams to design and implement tools that enhance automation and operational improvements.
  




• Partner with internal engagement teams to strengthen communication, workflow integration, and cross\-functional alignment.
  




• Identify process gaps, introduce best practices, and drive initiatives that reduce manual workload and enhance operational agility.
  

Requirements

Basic Qualifications

• Bachelor’s degree in Business, Operations, or a related discipline.
  




• 8+ years of experience in operations, process management, or business excellence within a related industry.
  




• Proven success managing cross\-functional projects with diverse stakeholders.
  




• Strong understanding of operational processes, compliance, and system integration (CRM/ERP or similar platforms).
  




• Leadership experience, including team management and performance development.
  




• Strong communication skills in Japanese and English.
  

Preferred Qualifications

• Master’s degree (MBA or equivalent).
  




• Experience in process optimization, automation, digital transformation, or AI/RPA initiatives.
  




• Knowledge of event operations, marketing operations, or commercial excellence functions.
  




• Experience with CRM, ERP, or data platforms (e.g., Veeva, SAP, industry databases).
  




• Strong analytical skills, with experience in data management and KPI tracking.
  




• Ability to work effectively in a matrix environment and influence stakeholders across teams.
  




• Passion for driving change and promoting a culture of continuous improvement.
  

Benefits