Operational Excellence Manager

Ensuring Chart’s Success…

What Will You Do?

1. Strategic Leadership

• Develop and execute the operational excellence strategy and roadmap aligned with business objectives and growth plans.


• Partner with site and functional leaders to establish annual operational improvement priorities, targets, and performance metrics.


• Drive a culture of continuous improvement, accountability, and operational discipline across all levels of the organization.


• Translate strategic objectives into actionable initiatives that deliver measurable operational and financial results.


• Champion change management efforts to ensure successful adoption and sustainment of process improvements.

2. Continuous Improvement & Lean Transformation

• Lead enterprise-wide Lean, Six Sigma, and continuous improvement initiatives focused on safety, quality, productivity, cost reduction, delivery performance, and customer experience.


• Facilitate Kaizen events, value stream mapping activities, root-cause analysis, and problem-solving workshops.


• Establish and maintain standardized improvement methodologies, tools, governance processes, and reporting mechanisms.


• Identify and remove systemic barriers impacting operational performance.


• Ensure sustainability of improvements through robust control plans, auditing processes, and performance reviews.

3. Operational Performance Management

• Analyze operational performance data to identify trends, opportunities, and risks.


• Develop dashboards, KPIs, and management operating systems that drive visibility, accountability, and decision-making.


• Partner with site leadership to improve key performance indicators including:
  
  
  
  • Safety performance
  
  
  • Quality metrics
  
  
  • On-time delivery
  
  
  • Productivity
  
  
  • Inventory management
  
  
  • Cost performance
  
  
  • Customer satisfaction
  
  
  
  


• Support capacity planning, process optimization, and resource utilization initiatives.

4. Organizational Capability Building

• Provide coaching, mentoring, and training to leaders and employees on Lean, Six Sigma, problem-solving, and continuous improvement methodologies.


• Develop internal operational excellence capabilities to create self-sustaining improvement cultures.


• Build cross-functional engagement and ownership for continuous improvement activities.


• Promote knowledge sharing and replication of best practices across facilities and functions.

5. Project & Change Management

• Lead complex, cross-functional improvement projects from identification through implementation and sustainment.


• Manage project portfolios, timelines, resources, risks, and benefits realization.


• Ensure improvement initiatives are aligned with strategic priorities and deliver measurable ROI.


• Collaborate with stakeholders to effectively manage organizational change and gain commitment to new processes.

Your Physical Work Environment Will Require…

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  Ability to move throughout office, warehouse, and production environments.

  
  


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  Ability to sit, stand, walk, bend, and perform routine office tasks.

  
  


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  Ability to occasionally lift up to 15 pounds.

  
  


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  Exposure to manufacturing environments, including varying noise levels.

  
  


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  Ability to work in a fast-paced manufacturing and office environment while managing competing priorities.

  
  


• Ability to travel to sites as needed.

Your Experience Should Be...

• 7 or more years of progressive experience in manufacturing, operations, supply chain, or operational excellence environments.


• Proven success leading Lean transformations and business process improvement initiatives.


• Demonstrated ability to influence leaders and drive change across multiple functions and locations.


• Experience managing large-scale improvement projects with measurable operational and financial results.


• Strong knowledge of manufacturing systems, operational metrics, and continuous improvement methodologies.

Desirable skills, knowledge & behaviours 

• Lean Six Sigma Black Belt or Master Black Belt


• Project Management Professional (PMP)


• Change Management Certification

Your Education Should Be…

• Bachelor's degree in Engineering, Operations Management, Supply Chain, Business Administration, Industrial Engineering, or a related field required.


• Master's degree preferred.

Our Benefits Package...

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  Medical, dental and vision insurance

  
  


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  Employer contributions to an HSA account

  
  


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  Health Care and Dependent Care Flexible Spending Accounts (FSA)

  
  


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  Company-paid short-term and long-term disability coverage

  
  


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  Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage

  
  


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  Up to two weeks of paid family leave

  
  


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  401k retirement savings plan including a company match