Operational Excellence Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Lancaster, Midpoint Dr 

Division: Air & Sea 

Job Posting Title: Operational Excellence Specialist 

Time Type: Full Time

Summary

Integration and support for cost and income reserve auto-calculation and increase productivity in operations while improving net working capital. Perform analysis using various systems to determine customer/carrier auto-rating performance. Provide technical, system and/or process expertise and recommendations on company auto-rating stability and standardization across network. Identify and implement process that improve auto-rating.

Duties and Responsibilities

Support

• Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues


• Provide support for Tender Management, Pricing teams, and Operational Sales


• Act as triage for all auto-rating failures, analysis of root cause, determine and ensure corrective actions are provided to account owners and/or operational staff


• Identify system and process issues and develop recommendations that improve auto rating stability, standardization, and enhance operational accounting efficiencies


• Compile, analyze and report customer auto-rating accuracy and communicated issues and resolutions to enhance customer auto-rating

Testing/Training

• Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management

• Identification of functions and offices/users where additional training may be required    

• Creation/Validation of all Rate & Contract Management training materials and user guides

Governance

• Ensure regional adherence to global SOP and Rate & Contract Management guidelines


• Documentation of regional SOPs and workflows


• Define process metrics, measure and establish baselines for on-going Rate & Contract Management reporting


• Perform Rate & Contract Management Audits

Educational background / Work experience

• Bachelors/Masters Degree preferably in Transportation and Logistics or equivalent technical degree


• 4-7 years of relevant experience

Skills & Competencies

• Solid understanding of Freight Operations


• Strong analytical, critical thinking skills and research capabilities


• Proactive, positive, enthusiastic and self-driven


• Strong business acumen, attention to details and strong organizational skills


• Understanding of Supply Chain Logistics / Freight Forwarding industry


• Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization.


• Experienced in analyzing and documenting business processes and workflows.


• Experienced in delivering well-organized and effective presentations and training.


• Quality management or project management is considered an asset

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $76,500 - $95,600 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  This position can be virtual anywhere in the USA.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.