Operational Manager

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.  

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.   

Why This Role: 

• Personal fulfillment, a meaningful career, and the chance to make a difference. 
• Positively impact someone’s life.  
• Gain health care experience to further your career. 
• Reliable work schedule. 
• Varied day-to-day experiences; no two days are the same. 

Schedule:  Full-time with on call responsibilities. Schedule will vary based on needs of programs and may include evenings and weekends. 

Wage: $60,000-$62,000/year 

Perks/Benefits: 

• Medical, Vision and Dental Insurance for FT employees 
• Supplemental Insurance 
• Flex Spending and HSA Accounts for FT employees 
• Pet Insurance 
• Life Insurance for full-time employees 
• 401 K plan with up to 3% employer match after one year of services 
• PAID TIME OFF (PTO) for eligible employees 
• PTO Donation 
• Growth and Development Opportunities 
• Employee Referral Program 
• Employee Assistance Program 
• National Brand Discounts 
• Tapcheck - access to 50% of your pay before payday 
• PAID training and orientation 

The Operational Manager is responsible for coordination and management of the overall program, including supervision of site supervisors. the placement of adults and children in out-of-home care and final approval of all home studies.  Two priority areas of responsibility include hiring, orientation and ongoing training of high-quality staff, supervisors and independent contractors, and ensuring all aspects of the program are developed, implemented, coordinated, and monitored to the highest degree possible. The Operational Manager should have direct communication and access to the Senior Director and all supervisors within the organization. 

What You Get to Do:  

• Monitor compliance for all conditions of contract (COCs) for contracted providers 
• Provide thorough, complete and timely orientation and training to new and current contracted providers. 
• Assure that admit, discharge, and change forms are completed and submitted on a timely basis. 
• Review and communicate contractual obligations with contracted providers. 
• Ensure units are requested and obtained prior to services rendered for contracted provider service recipients. 
• Assure the development and compliance of new potential contracted providers. 
• Complete initial home studies and home inspections. 
• Manage all incoming referrals or service questions from outside sources for all services. 
• Enrollment of new admissions 
• Provide case management for individual adults and children, including but not limited to attending individual plan meetings as needed, effective and timely communication to all team members, and ensuring all Individual Plan (IP) outcomes are implemented and documented. 
• Coordinate services for individuals and their families in conjunction with the Department of Human Services (DHS). 
• Provide monitoring and support to all site supervisors and their program sites and monitor the quality of all aspects of the programs. 
• To know and assure implementation of all organizational policies, procedures and contracts. 
• Provide leadership to site supervisors, staff and contractors on the implementation of all program areas. 
• Assist the team in developing Protective Intervention Plans (PIP), or Psychotropic Medication Protective Intervention Plans (PMPIP), assuring input from all involved parties; and ensure training for all staff and contractors in the proper implementation. 

What Makes You A Great Fit: 

• Required: Bachelor’s degree with nine college credit hours in either family focus, individual function and interactions, child development, sociology, social work, and/or a closely related subject and 4 years in children’s services experience 
  • OR master's degree in social work and 1 year of experience in children’s services; or a master’s degree in behavioral or social science or a related field and 2 years experience in children’s services; or a doctorate in a behavioral or social science or a related field and 1 year of experience in children’s services. 
• One to three years’ supervisory experience of front-line management is required 
• Prior experience in developing and implementing individual programs and budget implementation, is preferred 
• Must have good decision-making, time management, and communication skills, and be responsible, mature, and flexible 
• Person-centered, patient, and kind 
• Dependable, adaptable, flexible 
• Observant and detail oriented 
• Positive role-model for others and able to work on a team 
• Committed to creating a respectful and collaborative environment 
• Successful clearance of a criminal background check for licensing requirement 

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

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