Operational Support Specialist

Position Summary

Collective is a growing property management company that focuses on building relationships and providing an exceptional place to call home. Our team takes pride in our communities and creates connections with our residents. As an Operational Support Specialist at Collective, you are the detail-oriented, organized professional who keeps everything running smoothly behind the scenes. You thrive on accuracy, efficiency, and supporting the team through high-volume administrative tasks in AppFolio. This role allows our on-site teams to focus on leasing, resident engagement, and property performance while you handle the essential back-office work from our support office.

Our EPIC Values

Enthusiasm:

• Our team provides us with the inspiration that fuels our desire and drive to succeed.

Perseverance:

• We rise to the challenge with confidence. We have a work ethic, determination, and grit that accomplishes the task necessary to succeed.

Integrity:

• Being honest, trustworthy, and transparent. We do what’s right even when no one is looking.

Collaboration:

• Every team member commits to working together to achieve common goals.
  

Key Responsibilities

• RUBS Review and Approval


• Rental application review & document chasing


• Renewal lease process (send offers → follow-up)


• Delinquency & in-house collections (up to 60 days post-move-out)


• Resident chargebacks (including resident electrical chargebacks)


• Credit-card coding for on-site/maintenance purchases


• Resident compliance (insurance, pets, vehicles, resident electrical audits)


• Security deposit dispositions


• Backup leasing support (communication as needed)


• Assist in tenant notices (with Community Manager approval)


• Ad-hoc special projects & reports for Regional Managers

Qualifications

• 2+ years of multifamily property management experience preferred


• Proficiency with Microsoft Office


• Driver's license & ability to pass a background check


• Proficiency with industry software (AppFolio preferred)

Knowledge, Skills, And Abilities Required

• Ability to work independently


• Project management


• Collaboration with others


• Problem solving/analysis


• Business acumen


• Communication proficiency


• Ethical conduct

Benefits and Perks

• Health, dental, and vision insurance with HSA and FSA options


• Supplementary insurance


• 401(k) with company match


• Paid time off and 10 paid holidays


• Paid volunteer hours


• Professional development opportunities


• Competitive salary

Physical Demands

• Must be able to lift 25 pounds at a time

Work Environment

This position is based in our support office and requires regular office hours to be maintained.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER