Operational Support Specialist (Corporate Support)

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position.

Key Responsibilities

Front-of-House & Guest Experience

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  Serve as the first point of contact for residents, guests, and visitors

  
  


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  Deliver a professional, welcoming, and service-oriented experience

  
  


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  Manage guest inquiries, concerns, and complaints with calm, effective resolution

  
  


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  Provide information regarding property rules, amenities, and services

  
  


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  Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones

  
  


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  Escalate issues appropriately while maintaining guest confidence and safety

  
  

Operational & Amenity Support

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  Support multiple properties and shifts within a designated region

  
  


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  Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles

  
  


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  Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness

  
  


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  Monitor vendor performance related to amenities and report concerns to management

  
  


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  Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times

  
  


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  Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation

  
  


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  Support special events, projects, and service enhancements at the amenity level

  
  

Safety, Access & Compliance

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  Monitor and control building access in accordance with security and credentialing procedures

  
  


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  Ensure compliance with Association Rules and Regulations

  
  


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  Observe and report safety hazards, incidents, or malfunctions immediately

  
  


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  Track guest interactions, incidents, and resolutions using company systems and logs

  
  

Qualifications & Skills

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  Strong interpersonal, communication, and customer service skills

  
  


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  Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred

  
  


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  Ability to remain professional and composed in high-pressure situations

  
  


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  Versatility to support multiple FOH and amenity-related functions

  
  


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  Strong situational awareness and problem-solving abilities

  
  


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  Basic reporting, documentation, and administrative skills

  
  


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  Ability to work collaboratively with on-site teams and leadership

  
  

Schedule & Work Environment

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  Flexible availability, including evenings, weekends, and holidays

  
  


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  Ability to stand and walk for extended periods

  
  


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  Ability to work indoors and outdoors

  
  


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  Willingness to travel between KWPMC properties as operational needs require

  
  

Scope Clarification

This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs.