Operations Account Support

Description

• Monitor and manage the waivers inbox, upload waivers from installers, and create waivers for additional and older POs
• Follow up on missing or incomplete waivers with installers, managers, and office staff
• Review installer bills for accuracy across multiple regional divisions and ensure markdown guidelines are followed
• Track and follow up on awaiting POs with The Home Depot for timely payment resolution
• Validate and close out POs with proper documentation and generate weekly awaiting PO reports
• Review ICB chargeback forms from THD stores, validate chargebacks, and coordinate authorization
• Process daily A/R failed-to-close and A/R differences reporting

• Waivers are processed accurately and on time with no missing submissions falling through the cracks
• Installer payroll is reviewed thoroughly and paid correctly across all divisions
• Awaiting POs are followed up on consistently and resolved in a timely manner
• Chargebacks and A/R items are processed accurately and within established guidelines

• Experience in administrative, financial, or operations support roles
• Comfort working with spreadsheets, tracking systems, and email-based workflows
• Sharp attention to detail and a commitment to accuracy
• A proactive communicator who follows up without being asked
• Organized and able to manage multiple workstreams simultaneously
• Someone who takes ownership and sees tasks through to completion

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match (up to 4% employer match!)
• Voluntary Short Term Disability
• Company Paid Life Insurance and AD&D
• Employee Assistance Program (EAP)