Operations Administration Assistant

Fence Outlet specializes in one stop shopping for all fencing needs and accessories. We maintain a very large inventory of product that is readily available to our customers on a daily basis. At Fence Outlet, our customers will find everything they need for a do-it-yourself project, or we offer full service professional installation.

Our business was established in 1994 and we continue to grow and as a result of growth and future growth potential, Fence Outlet is seeking to fill an important role on our team. Our company culture at Fence Outlet supports creativity and appreciates the energy that the Company’s team members bring to the work environment on a daily basis. We pride ourselves in being customer service oriented and expect that all of our team members’ actions and attitudes support the value of the company through all that they do!

Fence Outlet is in need of an Operations Assistant for our teams location!

Major Responsibilities:

The Operations Assistant will assist the General Manager in the development and execution of Fence Outlet’s sales strategies to support business goals and objectives while supporting the company’s mission, vision and values.

• Answer phones and transfer to appropriate staff member
• Enter new customer information into system
• Update and maintain databases such as mailing lists, contact lists & client information
• Scan, sort & distribute incoming/outgoing permits
• Apply for permits online and by dropping off at respective municipality
• Receive permits online and by picking up at respective municipality
• Assist with making appointments and confirming customer installations
• Assist with creating packing lists for installers
• Assist with conducting call backs to customers to confirm needs as install questions arise and assist customers with their selection of fence and fence materials
• Schedule final inspections on all completed installations
• Responsible for the timely transfer of install paperwork to the office
• Work independently with minimal supervision within a schedule keeping set appointment times with customers
• Support the General Manager as necessary through requested work and delegated tasks
• Effectively manage the flow of paperwork throughout the process ensuring the process is completed in a timely manner
• Follow up with customers as needed
• Document all call information according to standard operating procedures
• Use sound professional judgment while representing the company

Knowledge, Skills, and Abilities:

• Exceptional organizational skills and attention to detail.
• Strong communication, presentation and writing skills.
• Ability to communicate effectively with all levels of management.
• Ability to work well under pressure in a fast paced, dynamic environment.
• Ability to multitask and prioritize effectively.
• Ability to work effectively as part of a team.
• Passion for providing excellent service and quality.
• Demonstrate initiative and follow-through

Requirements:

• Computer proficiency, with ability to work in MS Office based programs to include email
• Ability to learn sales software – Appointment Plus and use software with proficiency
• Basic math skills
• Analytical and problem solving skills
• Decision making skills
• Outstanding organizational skills
• Effective written communications skills
• Above average verbal communication skills
• Time management skills

Education/Experience:

• High School Diploma or GED. Additional education is preferred but not required.
• This position requires a minimum of 1-3 years of like/similar experience preferably supporting a manufacturing or production capacity with hands on knowledge.

Additional Requirements:

• Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound.
• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 50 lbs.
• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis.
• Must possess a valid driver’s license and drive to and from work locations.
• Must be able to travel as required for company business.
• As needed work a varied schedule that could include nights, weekends and holidays.

Benefits of working as a full time team member for Fence Outlet:

• 10 Paid Time Off days after 90 days of employment
• Health, Dental and Vision insurance offered the first of the month following 60 days of employment
• Eligibility to participate in the 401(k) plan after 90 days of employment

EOE-M/F/V/H Drug Screen/Background check