Operations Administrative Coordinator

TDC Specialty Underwriters, Inc. (TDCSU) serves as the Excess & Surplus lines specialist within TDC Group, focused on providing specialty insurance capabilities and related services to the rapidly evolving healthcare industry. We design liability solutions for a variety of healthcare organizations and professionals, including hospitals, physicians, physician groups, medical and long-term care facilities, managed care organizations, and life sciences organizations. As part of TDC Group, our affiliated writing companies, TDC Specialty Insurance Company and TDC National Assurance Company, are rated A (Excellent) by AM Best Company. 

TDCSU is currently seeking Operations Administrative Coordinator to support the expansion of its professional liability business. This is a hybrid opportunity located in Unionville, CT. 

Responsibilities:
Working under the supervision of the Submissions Specialist Supervisor, the Operations Administrative Coordinator is expected to:

• Submission Registration – manage the submissions mailbox within established timeframes and utilize established guidelines and workflows for new business and renewals.


• Credentialing Fulfillment – manage the credentialing mailbox within established timeframes and utilize documented coverage and loss verification guidelines and workflows.


• Loss Runs Fulfillment – manage the loss runs mailbox within established timeframes and utilize established guidelines and workflows.


• Support the renewal notice process within established timeframes maintaining compliance with documented state regulations.


• Process Notice of Cancellation and Nonrenewal requests from the Finance department and Underwriting community.


• Support the premium finance notice workflow, including communication with premium finance companies and brokers.


• Possesses strong working knowledge of TDCSU products and corresponding product appetites in order to respond to varying requests swiftly and accurately.


• Partners with underwriter(s) to assure broker experiences with TDCSU result in a high level of satisfaction

TDCSU is also seeking candidates with a desire to contribute to a collaborative, motivated and professionally ambitious work environment.

Preferred Candidates:
Essential to success in this position are the following talents and skills:

• Strong service orientation


• Good listening skills


• Resourceful in resolving issues


• Extremely organized


• Strong attention to detail


• Engenders confidence and trust with underwriters and other support staff


• Willingness to learn


• Owns work and takes responsibility for same


• Can operate with minimal supervision yet knows when to seek guidance or approval

Requirements:
Some specialty lines submissions/underwriting assistant experience is desired, but not required
Proficiency with Excel, Word and demonstrated aptitude with Windows based operating systems