Operations Analyst

Who We Are

HIKE2 is a leading provider of technology advisory and implementation services that specializes in empowering a distinct set of industries to define their future and accelerate their path forward. With expertise for law firms, financial services, insurance, business service providers, and high-tech SaaS companies, our team addresses complex and evolving challenges by providing advisory services and tailoring cutting-edge cloud solutions, AI initiatives, and data & analytics programs.

We are a collaborative, diverse, and action-oriented group of consultants who work iteratively to capture client mindsets and solve the most complex business problems. For our teams, there’s no such thing as “cookie-cutter” advice or solutions. We thrive in change and love going from blank slate to truly innovative ideas and creative breakthroughs, developing solutions from our deep, cross-discipline expertise shaped by senior advisors and practical experience.

We care deeply about our clients, building strong and positive relationships with their partners and fellow guides, and the impact of their work.

At HIKE2:

• We work in teams

• We are committed to our customer success and each other’s success

• We set the bar high and challenge one another

• We are passionate about emerging technologies and love the thrill of venturing to the edge of technology

• We get out from behind our desks and go to the drawing board

• We gather information and get to know our clients face to face

We work in teams

We are committed to our customer success and each other’s success

We set the bar high and challenge one another

We are passionate about emerging technologies and love the thrill of venturing to the edge of technology

We get out from behind our desks and go to the drawing board

We gather information and get to know our clients face to face

Are you ready to make a change? Join our growing team and excel in your career!

We are looking for a highly skilled Operations Analyst with expertise in business process mapping, Salesforce administration, JIRA, and BI tools like Tableau to optimize and improve business operations. The ideal candidate will have 2-5 years of experience in process mapping, strong analytical skills, and a proven ability to work cross-functionally to drive efficiency and automation. Experience with emerging AI tools and automation technologies is a plus.

• Business Process Mapping: Analyze, document, and optimize business processes to improve efficiency, scalability, and automation opportunities.

• Salesforce Administration: Configure, maintain, and enhance Salesforce workflows, reports, dashboards, and integrations to support business operations.

• JIRA Management: Manage and optimize JIRA workflows, automation rules, and issue tracking to support project management and agile methodologies.

• BI & Data Analytics: Utilize Tableau and other BI tools to analyze data, build insightful dashboards, and provide actionable business insights.

• AI & Automation Integration: Leverage emerging AI tools and automation solutions to streamline processes and enhance decision-making.

• Operational Efficiency: Identify and address inefficiencies in business processes, recommending solutions to enhance productivity and effectiveness.

• Cross-Team Collaboration: Partner with stakeholders across Sales, Marketing, Customer Success, and IT teams to gather insights and drive data-driven decision-making.

• Data-Driven Insights: Build and maintain reports, dashboards, and analytics to support strategic decision-making and process optimization.

• Documentation & Training: Develop comprehensive documentation and training materials to ensure smooth adoption of new processes and systems.

Business Process Mapping: Analyze, document, and optimize business processes to improve efficiency, scalability, and automation opportunities.

Salesforce Administration: Configure, maintain, and enhance Salesforce workflows, reports, dashboards, and integrations to support business operations.

JIRA Management: Manage and optimize JIRA workflows, automation rules, and issue tracking to support project management and agile methodologies.

BI & Data Analytics: Utilize Tableau and other BI tools to analyze data, build insightful dashboards, and provide actionable business insights.

AI & Automation Integration: Leverage emerging AI tools and automation solutions to streamline processes and enhance decision-making.

Operational Efficiency: Identify and address inefficiencies in business processes, recommending solutions to enhance productivity and effectiveness.

Cross-Team Collaboration: Partner with stakeholders across Sales, Marketing, Customer Success, and IT teams to gather insights and drive data-driven decision-making.

Data-Driven Insights: Build and maintain reports, dashboards, and analytics to support strategic decision-making and process optimization.

Documentation & Training: Develop comprehensive documentation and training materials to ensure smooth adoption of new processes and systems.