Operations Analyst

• Provide direct analytical and administrative support to the Branch Manager and Team Leads.
• Track, process, and monitor engineering work items to ensure timely completion.
• Analyze workflow data and generate reports, dashboards, and briefings to support decision-making.
• Develop, maintain, and standardize operational documentation, including SOPs, desk guides, and training materials.
• Support program operations by assisting with administrative preparation of financial documentation (e.g., Work Breakdown Structures - WBS).
• Coordinate onboarding, training, and development activities for incoming personnel.
• Identify process improvement opportunities to enhance efficiency and consistency across the branch.
• Ensure accuracy, organization, and accessibility of critical operational records and documentation.

• Active Secret Clearance.
• Bachelor’s degree in Business Administration, Engineering, Data Analytics, or a related field (or equivalent experience).
• Minimum of 7 years of experience providing analytical and/or administrative support in a professional environment.
• Strong data analysis and reporting skills, including proficiency in Excel or similar tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organizational skills with high attention to detail.

• Experience supporting engineering or technical teams.
• Familiarity with workflow tracking tools or project management systems.
• Experience developing SOPs, desk guides, or training documentation.
• Knowledge of financial or program documentation, including WBS structures.
• Experience preparing executive-level briefings or presentations.
• Demonstrated ability to identify and implement process improvements.

More about DT Professional Services:

We’re looking for driven individuals to contribute to our talented & innovative team! At DT Professional Services, we offer insurance benefits that include medical, dental, and vision coverage, life insurance, long & short-term disability, 401(k) retirement plans (with employer match), tuition & certificate reimbursement, along with paid time off (vacation/sick/holidays). We are happy to to offer growth opportunities for you to grow in your career - your success is our success!

DT Professional Services is a HUBZone certified Small Business; highly experienced in building award-winning custom software solutions. Established in 2013, we bring over a decade of experience delivering technology services and solutions that specialize in web & custom application development, project & program management, mobile & cloud computing services.

Our Mission is to provide cutting-edge, customer-oriented technology solutions that maximize value, drive engagement, and empower your business. We do this by employing talented & driven individuals who share the same goals and excitement for the work we do. DT Professional Services believes in fostering collaboration, career growth and building lasting relationships with our employees.