Operations Analyst

Job Title: Senior Operations Analyst
Employer: Symbiotic Services
FLSA Status: Non-Exempt
Reports To: Chief Financial Officer

Position Summary

Symbiotic Services is seeking a Senior Operations Analyst to join a highly established and high-performing healthcare program specializing in advanced treatment services. This organization is recognized for delivering exceptional patient outcomes and is considered a leader within its specialty area.

This role will support operational efficiency, drive performance improvements, and contribute to strategic initiatives. The ideal candidate will bring strong analytical capabilities, process improvement experience, and the ability to collaborate across teams in a fast-paced, mission-driven environment.

Key Responsibilities

Leadership & Team Development

• Coach, mentor, and support team members to maximize performance and growth
  


• Identify talent gaps, support recruitment efforts, and promote retention strategies
  


• Foster an inclusive, communicative, and collaborative work environment
  


• Provide clear performance feedback, set expectations, and support professional development
  

Quality & Continuous Improvement

• Maintain high performance standards through ongoing measurement and improvement
  


• Solve complex operational challenges through collaboration and data-driven decision-making
  


• Encourage innovation and implement more efficient processes
  


• Promote accountability, transparency, and professional integrity
  

Customer & Stakeholder Engagement

• Deliver high-quality service to internal and external stakeholders
  


• Support planning and execution of campaigns, events, and outreach initiatives
  


• Address stakeholder needs and resolve issues effectively
  


• Represent the organization professionally and promote its mission
  

Operations & Team Collaboration

• Participate in daily operations and provide team support as needed
  


• Adapt to changes and support continuous improvement initiatives
  


• Ensure team members are informed of schedules, campaigns, and resources
  

Communication

• Use appropriate communication methods based on the situation
  


• Maintain professional, clear, and constructive communication
  


• Address conflicts proactively and discourage unproductive behaviors
  

Sales & Performance Management

• Develop and execute departmental performance goals and forecasts
  


• Monitor performance metrics and adjust strategies to meet objectives
  


• Stay informed on industry trends and apply insights to improve results
  


• Support initiatives to expand engagement and retention
  


• Manage staffing, training, and performance within the team
  


• Assist in budget planning and ensure effective resource utilization
  

Compliance & Quality Assurance

• Ensure compliance with all applicable regulations and policies
  


• Maintain accuracy and timeliness in all work outputs
  


• Identify and report issues, errors, or compliance concerns
  


• Participate in quality improvement initiatives and maintain audit readiness
  


• Support safety protocols and emergency procedures
  

Work Environment & Requirements

• Ability to manage multiple priorities and meet deadlines
  


• Strong analytical, organizational, and problem-solving skills
  


• Effective interpersonal and communication abilities
  


• Comfortable working in a dynamic, team-oriented environment