Operations Analyst - Collaborative Environment

Operations Analyst

Salary: $45,000 - $50,000

Contract Length - 6 months w/ opportunity to extend

Location - Herndon, VA (fully on-site)

Responsibilities:

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Duties may extend to Standby list management/maintenance, performing complex Out-of-Town callouts and/or maintaining accurate information and movement in Crew Manager. Performs as Local Storm Analyst and maintains an ability to travel to impacted offices. Accurately reports outages to customers' accounts. Duties may extend to editing and approval of complex SRRS reports. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner. Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work. Recognizes the financial impact of gathering and maintaining accurate information in all systems. Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable. Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, and job closing.

Required Skills:
1. Customer Business Management System
2. Scheduling Management Tools
3. Project Coordination

Nice To Have Skills:
Ability to work on various software applications, i.e. Microsoft, SAP, VMS. Ability to multitask, attention to detail, organization, proactivity, time management, flexibility.