Operations Analyst, Entity

About Middesk

Middesk’s mission is to make it easier for businesses to work together through building the best-in-class business identity platform. Our APIs allow B2B companies to access the information, insights, and documentation they need to onboard and transact with their customers. Our products help product, risk, and finance teams make informed regulatory compliance and commercial credit decisions, confirm that suppliers meet federal and state licensing requirements, and register their customers with the necessary government agencies.

The Role

Middesk’s Entity Management business helps our customers to understand, manage and maintain their business information and relationships.  The Entity Operations Fulfillment team is responsible for establishing and maintaining our customer’s relationships with state agencies by creating online accounts, submitting registrations and monitoring communications. To help our customers focus on growing their own businesses and maintain state employment compliance, we remove both complexity and operational burden from our customers by guiding them through the payroll tax registration process.

In this role, you will join a team of 6 ops analysts supporting our Entity Management product line. Your day to day will be reviewing and submitting tax registrations, working with customers to resolve poor data issues, and reviewing state notifications. You will develop expertise in the nuances of state registrations and leverage that expertise to rapidly and accurately complete the outlined tasks on behalf of our customers. Our Entity Management business line is growing and we’re excited to bring on board new team members that are excited to accelerate this growth. While this is a queue-based, highly operational role, there will be opportunities to support projects and, based on business need, may have the potential to convert to a full-time role at the end of the contract. 

What You'll Do:

• Become and expert in the nuances of state registrations and transfers as you quickly and accurately process and submit state registrations.

• Follow up with customers on inaccuracies in the application to ensure that we accurately and rapidly complete their state registrations.

• Contact state agencies for follow up on untimely correspondences or clarify evolving state registration requirements.

• Collaborate with the broader Entity Management Team to create and optimizes processes for supporting new features and fulfillment streams by identifying gaps and needs of the internal team and our customers.

What we’re looking for:

• Proven ability to manage multiple tasks and prioritize personal work streams.

• Ability to complete high volumes of various task and meet or exceed fulfillment quotas while maintaining accuracy.

• Are process and solution-oriented, works with a high attention to detail, and are comfortable making decisions with available resources.

• Ability to learn quickly and adapt to a dynamic environment.

• Are hungry and coachable with an insatiable appetite for learning.

• A proactive and problem-solving mindset; you view obstacles as an opportunity for growth and impact.

• Collaborative team player with the ability to work well with cross-functional teams.