Operations Analyst I

Responsibilities:
Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training dates, organizing and monitoring logistics, and answering heavy flow of inquiries from internal Salesforce employees through email and Slack.
Assign and create all Enablement Events and assign courses to each cohort.
Manage all communications to virtual and remote employees within each individual hub using Marketing Cloud and Slack.
Manage all collateral and calendaring docs.
Assist in solving problems that are manual and inefficient by using Salesforce and other technology platforms.
Keep others appraised of and involved in work by communicating status of tasks to project leads and team members,
coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities, executing processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks, and delivering work according to deadlines.
Assist team with daily operations, including setting up training space with materials for in-person or virtual classes, greeting attendees, managing AV/tech issues, and providing concierge level of service to new hires.

Desired Skills/Experience:
Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
Experience with data entry, data scrubbing, formatting data to fit templates, vlookups, and pivot tables
Good presentation and verbal communication skills
Strong written communication and listening skills
Systematic approach to problem solving
Strong organizational and planning skills
Program/project management or coordination a plus
Ability to work independently under general direction
Ability to multi-task and open to taking on a variety of different types of tasks
Ability to lift up to 40 lbs
Strong curiosity to learn, understand, and apply new technologies and systematic approaches (leveraging Client technology
stack with a particular focus on Reports and Dashboards)
Experience with the Client application including dashboards and reporting tools in a business or academic environment
highly preferred
Highly organized and lightning-fast learner with ability to understand complex systems and processes across numerous
programs that operate differently

Must have skills/experience:
MS office suite (especially Excel) and/or Google Workspace; Adaptability and flexibility are essential skills needed to succeed in a fast-paced environment with constant changes; Experience working with cross-functional teams.

Optional skills/experience:
Experience supporting operations in a classroom settings (virtual/in-person/hybrid) is a plus

As an equal opportunity employer, ICONMA pride itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, colour, gender, age, Sexual orientation, citizenship, or disability
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